Regenta Resort Shyam Bharatpur

The hotel, Regenta Resort is part of the Orchid Hotel group and it ensures a minimum level of hospitality. The hotel is located on the Agra Jaipur road, about 6.5 km from Gate No.1 Keoladeo Bird Sanctuary. The hotel building is imposing and looks neat. There is enough space for parking and the front lawn is quite large. Once you enter the building, the grandure of the reception hall is awe inspiring. Our check in was processed without any hassle and we reached our room with our luggage. The rooms are larger and spacious with a private balcony. The attached toilets are also clean and have running hot & cold water. The food and beverages spread are decent at its inhouse restaurant, Pinxx. The hotel has a play area, with a snooker table, table tennis and carrom boards. It also provides complimentary access to its Gym and the swimming pool. The property is advertised as a 4 star one. The building, rooms and the facilities offered justify the rating but the services offered are of 2 star rating. We were not provided a welcome drink during checkin. After we complained, some soft drinks were served in our rooms. We were allotted rooms on the third floor. One of the rooms had an unbearable damp stench. The staff was reluctant to change the room and only after some arguments did they agree to change the room. The alternative room was on the second floor. The furniture was not properly dusted and the upholstery was damaged in some places. Room slippers were provided in one room and not in another room. Tea and coffee kits were provided but the holders & stirrers were dirty & stained. Cookies, which are usually available in all four star properties, were absent. The towel rack was missing in one of the toilets which was installed after complaint with the front office manager. The stained towels were also replaced. The complimentary wifi speed was not adequate and only one device could be connected in a room. The complimentary breakfast timing is from 7:30 am to 10:30 am. Most of the tourists visiting the bird sanctuary leave at around 6:30 am and return by 11 am. Thus most often they are unable to take the complimentary breakfast. Hence it is suggested to book rooms without breakfast. On our request, the hotel did provide us boiled eggs & some fresh fruits at around 11:30 am in lieu of the complimentary breakfast and allowed us to check out late after 1 pm. All in all, the experience we had could have been better but it may happen in a small town like Bharatpur. Bharatpur has a dearth of good hotels and it is advisable to research and book a good hotel first.

Visited with our family. . Awesome ambience, Staff is very cooperative. especially vinita senior captain restaurant..Food is good . Service is good. Thoroughly enjoyed our stay..................... ...............................

Our experience at Regenta Shyam Resort, Bharatpur, was truly unforgettable. The hotel’s service was excellent, and the staff was exceptionally supportive and professional. We would especially like to extend our heartfelt gratitude to Mr. Ratnesh, who went above and beyond his duty to ensure we had every possible comfort. Even during his night shifts, he consistently provided prompt and friendly service, ensuring that we never faced any inconvenience. Mr. Ratnesh is a highly responsible, humble, and customer-centric individual who is always ready to offer the best experience to every guest. His professionalism and helpful nature made our stay even more memorable.