Hotel Bania Thermal & Ski

A great overpriced disappointment! We are four couples and booked four rooms at Hotel Bania at what turned out to be a disproportionately high rate. When we arrived at the hotel, we found ourselves in the midst of a massive building site and a part of the hotel which had been demolished had contained an Italian restaurant which had been highly recommended by our daughter who had been there earlier in the year (before the demolition and building site!). Despite the glowing restaurant descriptions on the hotel’s website (at the time of our booking) there was, in use, only one evening restaurant, with limited menu, which we had no alternative but to use every evening during our stay. This was an important part of our stay and we booked this hotel because it offered options, including a choice of restaurants, which did not materialise. If we had been advised when we booked, months before, that there was going to be a huge building site with reduced facilities we would NOT in any circumstances have booked this hotel but once there we were stuck. Looking for alternative last minute accommodation was impossible because we were a group of eight. We’ve complained to the hotel and suggested that they compensate us for a very expensive stay which we would never have opted for had they been completely honest about the situation. This has fallen on deaf ears and the implication is that we should simply ‘suck it up’. When there, one of the reception staff told us that the hotel was informing some guests of the situation at the time of their booking but she said that because we booked online so weren’t told. Unsurprisingly, the hotel was virtually empty so very little atmosphere too. Never again! Photos of the building site attached plus a plan of the large demolished wing of the building containing the restaurant mentioned above.

An enormous hotel complex, like a mini city. Perfect for ski-in, ski-out skiing. Great slopes, good for beginners and intermediates. Very efficiently run and lots to do in addition to skiing (bowling, table pool, thermal pool, etc etc). Choices of restaurants and places to sit and have coffee/drinks. Lots of Polish entertainment. However, this is a 4* hotel (as opposed to 5), the food is good but not exceptional, as are the rooms. But the price isn’t aligned to this. Our daily rate over Christmas was sky-high and therefore I don’t consider this hotel offers value for money.

The hotel is located in a beautiful area with many attractions within a short distance from the hotel, and offers wonderful views. The building itself is beautifully finished and technologically advanced. The staff is very kind and helpful. The food is delicious and diverse. The hotel has underground parking available, which is very useful. There are many amenities offered such as a spa, massages, thermal pools, a play area in the pool, a gym, a club, and many others.