Hampton Inn Big Rapids

Would stay here again The hotel is in great shape. The bedroom was great and the beds/pillows were super comfortable. The only drawback is the bathroom faucet is miserably designed and flows down very low into the center of the sink (terrible design for anyone wanting to brush their teeth while staying. Lol). Breakfast was good, tons of options and was available to 10am, which is nice compared to some other hotels. Checkout also was at noon, rather than 11 which I also appreciated.

Bad Night, Poorly Staffed I was in meetings all day and checked in at about 10PM. The room was clean but very warm, 75 to 80 degrees. I turned on the air conditioner to lower the temp to 70, and about 5 minutes in, the AC started to make a horrible noise that lasted for about 5 minutes. I waited a bit and this process continued about every 20 minutes, 15 minute of quiet and then 5 minutes of horrible rattling, I called the desk and was told they were sorry but the maintenance staff had gone home and that they were full. I had to sleep in a room that was about 80 degrees all night long, and all the hotel staff had to say was "We are sorry you didn't enjoy your stay."

I was very impressed by the bathroom it was super clean and where the jandle to operate the water is perfect they should do all hotel bathroo.s that way

We were a large group with many children. The staff was extremely kind and accommodating. I would highly recommend this location.

Its just ok We have stayed at this property before and liked it. This time though the mattress was extremly uncomfortable. Felt like it should be replaced. The room wasnt as clean as last uears trip

Vacation We came to town for a family reunion and love to stay at a Hampton Inn whenever possible, our stay overall did not disappoint. The mini fridge however was not operating properly, the front desk staff attempted to locate one but there none were available. We loved everything else about the room and our two nights there.