Country Inn & Suites by Radisson, Big Rapids, MI

I was not happy with my stay at all. I had a 1 bedroom suite and the neither of the tv’s worked. I had kids with me. The next morning staff was very unhelpful. Room slept 4 not enough towels for 4 people. I asked for extra towels brought all the towels down to get one hand rag and one drying towel and the front desk clerk brought me bag a one hand towel and said thats all she had. Did not try to find house keeping. I had to go search for a cart to get my own towels. Flies in my room not the cleanest just overall horrible stay i will be contacting corporate because front desk was no help in accommodating anything for the horrible stay i experienced. Wont be staying there again to move my kid into college i know that for sure.

Heavy stomping v I am not sure if it’s the hotel itself or just happened to have 2 guests staying in the room above us and whenever they walked we heard them 😣 it was very frustrating trying to sleep (with a sound machine on) and you hear stomping above you at 1:30am-11am. Barely got any sleep. Front desk was nice above it even though we complained twice but they really couldn’t do anything for us because rooms were filled and they wouldn’t move us. Not very Comfortable

Great staff at this often full hotel. The food options at breakfast were good. The room was comfortable. This is a property I have stayed at before. The staff were nice. The carpeting and upholstery is ready for deep cleaning. I hope that can be accomplished. This is a good location with dining options nearby. Efforts have been made to make the exterior inviting. Slept fine.