Alila Ventana Big Sur - Inclusive Resort

Short get away trip with high expectations and the Ventana delivered. When you pull together great staff, comfortable rooms and good food in such a beautiful setting, it’s hard to beat. Throw in the spa, activities and pools - and you’ve got the best adult “summer camp” type experience, with options to tailor it to your desired vacation.

Alila is a hidden gem in Bg Sur area. We love spending our birthdays there (our birthdays are consecutive). It’s surrounded by forest but has a great ocean view. I heard that “Ventana” means a “window.” Yes, Alila resort located in the forest with a great natural window to overlook the ocean. The room is very private. Cleaning service is spectacular. They do “turn down service” every evening which is rare in US. Most hotels in US has lost its service mind, but this hotel still has one. Best place to relax in the nature and do exercises like hiking and strolling in the forest. The pool is a great one too. Specifically the hot tub overlooking the forest is the best one. Very private and calm with great poolside dining service. This time was the second visit for our birthdays. We will go back next year to celebrate our birthdays too. The best!

Overall my experience is good. I would like to share some feedback regarding my check-in experience, as I felt uncomfortable with how I was treated. Before I check-in, the concierge kindly helped me book a lunch reservation at The Sur House at 1pm. However, when I check-in at 1pm and asked the staff member at the front desk (a lady with black-framed glasses) for directions to lunch, I was only told to go to the Sun Deck without being informed that there were two dining options. Unaware of this, I proceeded to the Sun Deck and placed an order. Later, I saw the reminder about my reservation at The Sur House and asked the waiter if I was in the right place. The waiter explained that the Sun Deck was a more casual option while The Sur House offered a wider menu. At that point, I approached another front desk staff member, who clarified that both dining venues were available—The Sun Deck until 4:00 PM and The Sur House until 3:00 PM. She then kindly assisted us in switching to The Sur House for our meal. While I truly appreciate the help I received in the end, I couldn’t help but feel that I was not treated with the same level of courtesy and transparency as other guests. The way the first staff member handled my request left me feeling excluded, and I am concerned that implicit bias may have played a role. I wanted to bring this to your attention because I believe that every guest should feel equally welcomed and informed.

This property is one of my absolute favorites. Serene, secluded, lovely place and true relaxation. I go here anytime I need to quiet my mind and it never disappoints. If you use the spa, be sure to request outdoor treatment space. I’ve had an indoor and outdoor massage and the outdoor was the best experience.

The all inclusive operation is amazing. The rooms are fantastic. Special treats are added throughout stay. The service is top notch. The grounds are fantastic. The views are hard to beat. Highly recommend for the most romantic occasions.

The location is perfect. Far away from the crowds with wonderful views. I enjoyed the ambiance the most as I am truly into nature beauty. Will definitely come back!