AXEL HOTEL BILBAO ONLY ADULTS

I was greeted by Ivan the very charming and charismatic manager of the hotel who efficiently checked me in. The room is beautifully decorated and prepared, a little smaller than the sister hotel in San Sebastián which I stayed in the two nights before, but a great location close to the old town and fifteen minutes brisk walk to the Guggenheim. I loved the shower design. The bed is comfortable but would benefit from better pillows as would San Sebastián, but so many excellent details. The spa is small but beautiful but the facilities need to increase the temperatures, the jacuzzi, sauna and steam all need to be increased a few degrees, especially as you’re offered a gratis thirty minute time limit, but thinks are not hot enough. In San Sebastián the bath robes and slippers were included in the room rate but were chargeable in Bilbao which is inconvenient because you have to change in the toilet at the spa which takes away the sense of convenience and luxury. There was an issue I won’t post publicly that shouldn’t have happened but this hotel is new and I think some lessons will have be learned. On the whole a very positive experience and I would return if i was ever back in Bilbao.

We came to Axel Hotel Bilbao to use their spa. The receptionist (forgive me but I can’t quite remember her name, I believe it was Maria) was so helpful and kind. Gorka guided us through the spa, helped us feel comfortable, and was professional and charismatic. I really enjoyed the Turkish sauna with eucalyptus and mint aromatherapy. Unfortunately, I can’t quite remember the employee’s name who gave me the massage but she was also a true professional, very helpful, and welcoming. We left the spa feeling incredibly relaxed and at peace! Thank you!

L'hôtel est agréable, propre et bien. situé dans la ville. Le petit-déjeuner est copieux et varié, viennoiseries, différents jus de fruits... Le roof top avec le bar et la piscine est un plus. J'ai apprécié également le fait qu'il soit réservé aux adultes.

Magnífico todo. La limpieza, la ubicación, el trato del personal...todo Sandra me facilitó el check in permitiendome dejar el equipaje mientras aparcaba el coche y Roger me asistió en varios momentos, como el check out. Magnífico ambos. La habitación es magnífica

Nos gustó mucho el hotel, es nuevo y muy bonito con una recepción muy agradable y los trabajadores agradables y atentos. La habitación era grande y estaba muy bien, el minibar tiene todo tipo de detalle de bebidas como de snacks para comer y servirse. La cama era super cómoda y grande. Lo único, que por ubicación no tienen parquing, hay uno que queda a unos 5 minutos andando que es público y vale unos 21€ (que los puedes pagar tanto en el hotel como en el parquing, puesto que es el precio que cobran por noche ambos. En resumen, una estancia de 10!

Super hôtel, très inclusif. Décoration très élégante et chambre très bien agencée. Douche spacieuse et produits de soin haut de gamme. Il y a accès SPA / piscine / bar roof top. La chambre est très calme et pas du tout bruyante. Attention pas de parking et pas possible de se garer dans la rue. Je recommande ! Merci à Roger et ses collègues, c’était super vous êtes les meilleurs