San Martinho Hotel

From arrival to departure, our experience and treatment from the staff was exceptional and amazing. Breath taking views, peaceful and quite. Everything about this place was just Heaven. They could upgrade their pillows but other than that everything was perfect.

We stayed at San Martinho Beach Club in December 2014 for a week and although it is certainly a great location with spacious and modern units you don't want to be there when it rains. Our unit's roof leaked every time it rained, to the extent that 2 of the 4 rooms were uninhabitable for several of the days we were there. The attitude of the resort manager also left a lot to be desired and she was not incredibly helpful or sympathetic when the issues were pointed out. We chatted to several other residents at the time who also confirmed that their units were leaking. There were clear signs in the units we looked at that there had been leaks previously. Only when pushed did they consider making alternate arrangements for myself and my family, but frankly the situation was handled poorly and certainly ruined our stay there. When you go with your family and pay for a 4 bedroom house and then are only able to use 2 of the 4 rooms due to leaks it is certainly far from ideal. Even the house in the estate we were offered for the one night, as our unit became uninhabitable due to the stench, was leaking. Out of desperation the one day I asked the resort manager if we can't stay in her house as we clearly could no longer stay in the unit we were in, and she commented that her roof was leaking too. The cleaning and security staff were all friendly and well mannered.

The rooms were mouldy, so much so that I had to go an buy air freshener that made no difference. The linen were so thin that were holes in and full of hairs and stains. The restaurant was overpriced and you do not even get asked how you want your steak done. All in all a terrible experience.