LEGOLAND Pirates' Inn Motel

They will CHARGE you for bed sheets They will DO check in exactly at 3 pm They will ask to check in via tablets No matter the reasons why you are doing this. It is a horrible experience for your customers.

Great location, however frustrated with the linen situation. Wasn’t informed we needed to rent linen or bring our own. Arriving at 11:50pm and then having to make your beds with 3 kids isn’t the best experience when you get there (or being £55 out of pocket

The room was clean but not so big. About 10 mins walk to the Legoland. The breakfast buffet is nice with a variety of choices. Need to bring your own sheets and towels. The only disadvantage is the wifi connection is very weak!

Exceptional customer service and care at the reception, always looking to help and be of service. Fantastic facilities for children and adults! Great location. The rooms are basic but perfectly adequate for a nights stay.

Nice pirate theme. Several playgrounds within walking distance.

Amazing place, kid was happy.

I was really disappointed with check in! I checked in on a machine and it told me my room number and printed out a key. There was no further information regarding how to get to the room, what time breakfast was served, whether we needed a voucher or just gave our name on arrival. etc etc There were 3 members of staff in the check in area but they didn't seem too keen to help even though check in was quite busy, and were doing other jobs eg: on the computer etc. They didn't seem very impressed when I needed help on how to find the room, I just found the customer experience really poor.... How ever we stayed in a pirate room and it was lovely - really clean and plenty of space for 2 adults and 2 big kids. The bed wasn't comfy at all, pretty much like sleeping on a camp bed but it was only for one night so we managed. Breakfast was included in the price and we really enjoyed it. There was plenty of choice and you could eat as much as you like. We only stayed one night so didn't use many of the facilities but my son absolutely loved the play area's. Location is fantastic... literally across the road from Lalandia and Legoland. Despite the poor customer service at the start we really enjoyed our stay.

The hotel was ina great location with access to awesome play areas for kids. The room was great and had a fun theme. However, the food at the hotel really needs some improvement. There were pretty much no vegan options for protein, the bread rolls were hard, the scrambled (probably powdered) eggs were way too salty. Not a great experience. We skipped breakfast on day 2 and went to Espresso House instead.

Great room! Pirate "salad" in the take away restaurant is not recommended, it was mostly chicken and corn...