Gästanvändare
13 juni 2024
TL; DR: Do not stay here. Trust me and all the other bad reviews and stay elsewhere. Accompanied my husband on an overnight business trip. Lala at the check in desk gave my husband a blank stare, no smile, no greeting when he approached to ask about check in. Just silently typed in his name and said it's not ready yet. Ok, cool, we're early. After we walked away I said what was her deal? He said I don't know. Somehow I always get her and tell myself I'm never staying here again because she's so rude. Husband left for meetings and I asked the bartender where the restroom is. He tells me and I go. Sadly I didn't know someone had clogged a toilet and flooded the bathroom. I didn't see the water on the floor until I'd stepped in it. Opened a stall door and confirmed my fears. I was standing in someone's poop water in my favorite open toe sandals. I immediately walked out, horrified. Stood for a few minutes waiting for someone who appeared to be a manager to finish a lengthy chat. Before he finished the bartender appeared so I approached him about it. Lala from the front desk approaches and stands to my left. A few seconds later I glance over and notice she's all smiles and I believe I heard a bit of a giggle. Interesting- Lala cannot smile at the checking desk but she can smile at the bar while listening to an upset guest. Bartender claimed he knew it was clogged but didn't know it flooded. Neither one of them could even pretend to care so I gave up and went to the pool. Looked everywhere for towels; there are none. Go back inside and ask where the pool towels are. Lala's reply? "At the pool." Before I could respond she caught herself and said unless there aren't any? After I got a towel I stuck my head in the bathroom door as I walked back to the pool. About 20 minutes after I notified them they still hadn't closed the bathroom, fixed the problem, put up a sign, nothing. I'm disgusted. If you didn't know in the first place, ok. But I know for sure you're aware now and still didn't take action. Unacceptable. I have a degree in hotel and restaurant management and I paid my dues. I know things happen. What matters is how you address it. This hotel did a terrible job and customer service is not Lala's calling. I'd tell them my husband is a Diamond member who frequently stays here and will never be back...but I don't think they'd care. And whoever reads this- please don't copy paste the tired response you post on every other negative review. Just makes you look even worse.
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