Good Night

I arrived at Good Night Apartments with my family in September, there was a huge construction on site. They were building the tram line in front of their windows. Management told me that it was ok to leave the premises and they will refund us the money. We left the apartment and the management wrote to me several times in the course of a month, that they were going to refund the money to the credit card that was originally charged in full. They sent me the cancellation notice via *********** and they never made the transaction happen. Here I am a month later and after dealing with their rude emails and no refund. Be careful with these people as they misrepresent what they say. *********** also a disaster in how they manage things when they go wrong.

Nightmare! We stayed at the aparments for one night on the 26th May arriving in the evening. We'd been provided with a code to enter in a lock box to retreive a key and a single key was provided for apartment 4. We entered the apartment to find it dirty having not been cleaned since the previous occuptents left. We tried calling the Good Night Apartments phone number but the offices were closed. So we had no choice to stay in the unclean apartment. We tried calling Good Night Apartments again in the morning to complain but the offices were closed. So we returned the single key for apartment 4 & continued with our holiday. Good Night Apartments rang us later that day asking where the Key was, we explained that it had been returned and raised the issue of the dirty apartment. After much back and forth it turned out that the had given us the wrong key, we should have had apartment 2 not 4. The member of staff apologized and offered to refund the cost of the apartment. Things only got worse from this point onwards.. Good Night Apartments then rang us again asking for the return of the key for apartment 2. We explained (again) that we'd only ever had one key. They insisted that we've been given both keys, one for the cleaned apartment 2 and one for the dirty apartment 4 and had chosen to stay in 4. We were threatened with the police and also charges for the missing key. We then had an email from them saying they'd found the missing key and they they would proceed with the refund. The next day we checked our bank to find Good Night Apartments had taken £1900 from us and it took multiple phone calls, emails and a complaint via *********** to get them to agree to refund this £1900 which still took days to get back to our account. The staff at Good Night Apartments were extremely rude and unhelpful and have lied directly to us saying that we'd accessed apartment 2. It was a nightmare start to our holiday. As such avoid this place like the plague!