Four Points by Sheraton Bintan, Lagoi Bay

It is a great and quiet place, a good place to get quiet time. Staff are very welcoming and pleasant throughout. The unpleasant experience were the pillows were overly soft and flat, and it has a bad smell. Another thing was the food , it was generally too salty, starchy, and oily. The cakes were overly sweet. Otherwise, the tranquillity was awesome and location was great. A little bit of shopping around would be good for consideration.

Just opened in 2024, very nicely designed. Rooms were quite clean and views are good. Lagoi complex nearby starting to open some shops.  Service from Kaleb was great.  1 western restaurant and 1 Asian restaurant (also breakfast buffet). Western was close to the beach, nice and chill. Great mushroom soup. Had romantic dinner at western for about SGD80+.

This place was beyond my expectations! We were greeted firstly by the gentleman at the ferry terminal to wait for our shuttle bus. Once we reached the hotel, the view from the lobby literally took my breath away. Initially we booked the garden view but dangg the sea view is to die for so we called the receptionist to upgrade to the sea view room just merely 3mins after stepping into our room. No regrets!! Room is perfect for the 3 of us (2Adults & 1kid), but the flooring in room 5031 (I think the vinyl tile) was slightly airy so there’s a “whistling” sound every time we stepped on certain floors in the room. Staffs were all amazing especially the staffs in Rempah Restaurant. To name a few - Putera, Allen, Maria… mostly everyone was so welcoming and can see how they enjoyed working here. Special shout out to the beautiful receptionist that welcomed us, Viona — she figured out it was my birthday and they really surprised me with the cakes! First it was a surprise in the restaurant during breakfast, then next, in the room! It was a lovely surprise for both me and my husband cos my husband didnt even tell them to do anything. He just literally asked if the hotel is selling any cakes to celebrate my birthday. Their initiative is on another level. Food in Rempah Restaurants are all marvellous! We had dinner, breakfast and lunch here. Chef Johan was so nice to go around asking for feedbacks on his dishes. He even let us try his new menu that he is adding into the restaurant- the fish floss is amazing. The spa was great too! Beautiful ambiance and love how the ladies approached us to ask if I would like to try their spa when I was by the pool side. Its a nice gesture from them, looking for potential customers (: I highly recommend this place and I really hope they will maintain their standard, cos we will return to bring our parents one day. Thank you Team Fourpoints by Sheraton Bintan, and congratulations in advance on the official opening tomorrow! We are fully recharged to welcome another week of routine in our life.