Four Points by Sheraton Bintan, Lagoi Bay recensioner

An hour trip by ferry from Tanah Merah, we were picked up by car to Hotel(inclusive). Awesome refreshing welcome drinks, self-service. Bday celebrtaion for gf & request for deco was simply sweet & a slice of Ondeh2 cake was lovely. Room was asthetically beautiful. Balcony with splendid sea view. Huge Pool, Beach Bar, Kids play area. Sadly not much of other premises facilities to explore within but 10min walks to the Lagoi Bay. Restaurant for breakfast with huge international spreads. Friendly staff, accomodating. Easy liason.

Four point Bintan is awesome for family short getaway! 2 restaurants inside the hotel, restaurants staff NICHO treated us as friends, provide excellent service! This trip is more than my expectations! Will come back again for sure! Highly recommend!

the view was good, the people there are nice and friendly. the food at the hotel is pretty decent too.

Overall, we enjoyed our stay. The only disappointment was that I had requested a little surprise for my wife's birthday, but it did not happened, not sure if the booking agent didn't convey this request. When I entered our room, there's no decor or even a birthday card (the least I'm expecting). It was during the Barbecue Buffet dinner (Friday 22/8/25) that the chef asked me if the buffet spread was good or if we had any special request meal that I told him that we were here to celebrate my wife's birthday, and he went out of his way to surprise my wife with a birthday cake and song. We would like to extend our greatest gratitude to the F&B team as well as the concierge team for the wonderful service.

We stayed at Four Points by Sheraton Bintan to celebrate our daughter’s 4th birthday and it was such a great experience! We booked the one-bedroom villa with private pool and the room was awesome – very spacious, clean, and comfortable 😌 Our girls really enjoyed all the hotel's facilities. The kids club had fun activities, the swimming pool was perfect for family time, and the villa was just a short walk to the beach which made it super convenient. The staff were friendly and welcoming, making us feel at home from the start. They go over and above, like to specific mention our experience at their breakfast restaurant Rempah Kitchen where we accidentally ordered a special dish for our daughter who likes fried indo mee, it wasn't part of the breakfast spread but the staff did not decline but make sure the dish was served 👍🏻 We created many happy memories and our daughters didn’t want to leave! Highly recommended for families looking for a relaxing and enjoyable stay in Bintan. 🙌🏻

Highly recommended resort for staycation and very accommodating staff. We had a great stay here!

We enjoyed our stay at Four Point! The staffs are very friendly and helpful! The hotel room is clean as well. It will be great if the kids club can be bigger with more toys.

The garden villa is super nice, pretty and huge. The swimming pool inside the villa is large enough and water quality better than the outside pool. The outside common pool water is a bit dirty while villa one is very clear.

Our stay was so amazing, i have no words to describe how beautiful this resort is! They gave us an upgrade to a villa which we were so grateful for. The resort is a 5 mins walk to plaza lagoi which was convenient. The staff there were so friendly and easy to approach when we needed help. Thank you for making our stay so memorable, will definitely come again when we come to bintan ☺️

We booked two rooms, one with garden view, the other with pool view. The pool view room faces the pool and the sea, which is quite nice.

Highly recommended! The staff were all friendly and attended to our needs. Room was clean and location was amazing. Will definitely book again when we go Bintan!

I had a wonderful stay at this resort. The food was delicious with a good variety to choose from, and the room was clean, spacious, and very comfortable. The service throughout my stay was warm and attentive — the staff were always friendly and helpful. The location is definitely a highlight — it's just a short walk to Plaza Lagoi, and the views are stunning. I especially loved the beautiful sunrises and sunsets, which made for some unforgettable moments. The only downside was the check-in process. I was hoping to settle in earlier, but unfortunately didn’t get access to my room until after 5:30 pm, which was quite late. Hopefully this can be improved for future guests and my future stays. Overall, a great experience and I’d love to return!

In short: 4 points For Sheraton:) Suitable for couples who want spent time at the pool and var for max 2-day. Not suitable for families with small kids. Price/performance is in low end We visited with our 1.5 years daughter for 3 nights with a full board (including lunch and dinner) option and stayed at the pool view cabana room. Room: Quite basic amenities. Cleaning is average, this is a new hotel but quite surprised with stains. Similar quality hotels offer much better amenities (such as nespresso, mini bar, etc) not essential but better. My biggest concern, according to images on the website, it looks like there is a grass area in front of the room, which we were planning to have time with our toddler, but in reality it is the only concrete corridor connecting your room to the main pool. There is a space as a terrace but there is no shading, which makes it practically not usable due to heavy sun or rain (photo). Pool/Seaside: Ocean is very shallow and there is warning for jellyfish and black tarr, makes it not swimmable. The pool is 1.2 m deep and small in size. As there isn't any other attraction most of the guests are around the bar or pool which makes the are stuffed. There are electrical cables around the pool's main entrance (photo). Eating: There are two restaurants, main and poolside bar. We took a full dining package. During the weekend they offer a menu (starter, main, desert and soft drink), feels like worth the price. Cocktails at the poolside bar are quite good, but the food was more like cheap fast food quality. For the food the main restaurant is a better choice. The issue is there are choices for around 10 mains, if you stay longer, it can be boring. During the weekend it was buffet lunch and dinner at the main restaurant. Not much healthy choice for toodlers. Facilities: Very poor. We want to use the kids club as there is not much shade outdoors and no facilities than a poolside bar. I have never experienced a poorer kids club. There are several tables, several toys and a TV. (Even not a ball pit which is quite standard). There is a playground, consisting of a slide and two slings outdoors without shade under the hot sun (or rain). There are lots of sharp corners, and heavy doors without protection of hinges for kids. An unacceptable amount of safety hazards for toddlers in the kids club.. Staff: the only positive about the hotel is the very welcoming staff. Always smiling and very helpful. Just as a new hotel, some of them are under trained. Overall, it feels like the hotel is rushed, without good planning and execution. Poor amenities and facilities. Not much attraction. Families with kids, it is not safe.

We stayed for 3D2N at Four Points by Sheraton Bintan to relax and chill. The hotel is new and modern. Have 2restaurants serving Indonesian and western food and 1cafe for snack. The breakfast at Rempah restaurant is great and have a lot of varieties. Hope to have more options of food for lunch and dinner. Its a beach front hotel 10minutes from Bintan Ferry Terminal. The service is good. The staff is friendly and polite. It will be better if the hotel can provide more activities, such as yoga, volleyball, table tennis etc. Within walking distance from the hotel, there is Bintan Lagoi Plaza, that was not fully open when we were there. Few minimart and cafe have opened. We have a great stay there. Thank you for accomodating us.