Lagoi Bay, Jalan Gurindam Duabelas, Plot 5, Sebong Lagoi, Kec. Tlk. Sebong, Bintan, Riau Islands, 29155, IndonesiaVisa hotellinformation
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Gästrecensioner
9.8/10
Enastående
53 recension
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Verifierade recensioner
Läge och interiör9.9
Bekvämligheter9.8
Service9.9
Renlighet9.8
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Alla recensioner(53)
Positiva recensioner(34)
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Vänlig personal(22)
Utmärkt vistelse!(20)
Utmärkta rum(7)
Elegant miljö(6)
Utsökt frukost(5)
Utmärkt strand(4)
YanziL
Thai Lawan Villa
Bodde på feb. 2025
Familj
2 recension
10.0/10
Enastående
Publicerades 13 mars 2025
The experience of staying at Sanchaya is so fabulous, impressed me deeply. The Ratree is very comfortable and lovely. The service and support from the whole team are very nice and promptly. I really love the smile of them, very sincerely and warmly. And aslo the foods in the dining room are very delicious, I really like the Indonesian foods, high quality. The hotel has beautiful lake and many lush trees, walking in the garden is so enjoyable. I am enjoying the moment at the library, peaceful and joyful. The time to circle around the lake is unforgettable to us, the best time to circle is the late of afternoon, the sunset above the lake is shocked me. Thank you guys, looking forward to staying here again.
Översätt
6/11
Svar från boendet: Dear Yanzil,Thank you for your glowing comments and constructive feedback following your recent quick escape with us at The Sanchaya, I am delighted that our Artisans fantastic service, the relaxed ambiance and beautiful seafront location made your stay unforgettable.It was truly our pleasure to have you with us and we do hope that we have the chance to welcome you back to your home in Bintan soon.Warm regards,Greg and The Artisans
Ms Foo and Ms Jiang
Svit Sanchaya
Bodde på jan. 2024
Res med vänner
1 recension
10.0/10
Enastående
Publicerades 18 feb. 2024
We were very pleased with our experience at The Sanchaya! Greg and his staff were so hospitable we felt comfortable and at ease from the moment we arrived at the Ferry Terminal.
The service and facilities were excellent..from the room service to the dining areas. Movie Choices were so updated and wide. Good quality toiletries and snacks in the room minibar
We had a little miscommunication about a service fee and were so grateful that they patiently hear us out and resolved it quickly.
Thank you Greg, Nawa, Madon, Wawan, Vivi and all the staff at The Sanchaya for a memorable stay!
Översätt
Gästanvändare
Juniorsvit
Bodde på nov. 2023
Par
15 recension
10.0/10
Enastående
Publicerades 20 dec. 2023
Service was excellent. Staff are very friendly. Beach is beautiful, cleaned thoroughly. Rooms are beautiful. Food is tasty. Highly recommend, will go back again!
Översätt
6/8
Georg Christopher
Thai Lawan Villa
Bodde på sep. 2023
Par
1 recension
8.5/10
Mycket bra
Publicerades 19 okt. 2023
The hotel and its facilities are very nice. Here and there a few spots of improvements needed but otherwise a very attractive hotel with lovely features. A very pleasant stay starts with a dedicated lounge at the ferry terminal which is available upon arrival and departure (taking care of your visa and other requirements). Travel to the actual hotel is within short 20 minutes by hotel shuttle bus. You can chose between colonial style suites at the main building or near by or Thai/ Bali style villas on the large ground and a short walk away from the main building. The Thai villas are very nice, filled with all the necessary amenities and some top of the range products. Plenty of storage space, outdoor veranda seating and well kept exterior make it really nice. At the main section, the pool is with its 50 meter in length a true highlight, together with the very easy and close proximity to the pristine and huge beach section. Although facing north, the beach is actually in a bay and can be explored for hours. Also well worth mentioning is the spa which provides truly amazing treatments administered by very experienced therapists who will truly pamper you from start to finish.
Regrettably, there are also a number of shortcomings. Although the hotel provides insect repellant for your daily use, even the best of preventions and best of cleaning/ spraying efforts of the staff will not stop billions of sand flees attacking you on the beach, especially after rain or during the evening hours when you become their dinner.
However, the biggest drawback is the food and beverage section. For a hotel operating in such a high price category, the restaurant is a true letdown perhaps even the sole reason for not coming back again. Yes staff everywhere is very friendly, attentive and making it their business to know you by your first name from the start, but the entire food and beverage section requires a lot of improvements to even get close to a star rated service. Yes the drinks are well made (guess can be expected at prices of US$20 plus) but the restaurant service truly lacks what it takes. The food, expensive as it is, lacks any sort of imagination, is void of any special touches, and surely does not represent Indonesian cuisine in any shape or form. As said, staff are very friendly and trying their best however, if they are not taught the basics or led by indifferent managers, then things need to change. Management comes from the top.
In summary, if you are looking for a nice place to relax in a colonial style building, not too crowded with a lovely pool, then please try the Sanchaya. However, if you looking for cuisine which is anything but poor, not even ordinary, then you better look elsewhere.
Översätt
ParkChloe
Thai Lawan Villa
Bodde på sep. 2022
Par
9 recension
9.5/10
Otroligt
Publicerades 24 okt. 2022
Enjoyed the stay. All the staffs were so kind and thoughtful. Thanks for warm hospitality.
Översätt
esatchy1
Thai Lawan Villa
Bodde på aug. 2022
Par
1 recension
10.0/10
Enastående
Publicerades 21 sep. 2022
I had the best experience ever. The staff is professional and super friendly! They cater to your needs and even remembers your preferences and dietary restrictions, throughout the stay.
Översätt
missuna
Svit Sanchaya
Bodde på jan. 2025
Par
5 recension
10.0/10
Enastående
Publicerades 24 feb. 2025
衞生:非常整潔
設施:高端大氣上檔次
環境:舒適美觀且有品位
服務:非常友好的服務
我們在這裏度過了一個美好的生日假期,酒店服務團隊給我們帶來很多驚喜!優美安靜的環境和友善熱情的服務給我們留下深刻印象~流連忘返。我非常期待下次再來這裏度假~By the way 走出酒店馬路對面是一個湖,非常安靜和美麗🤩在最後一張圖。走一圈,大概2個小時左右。
Översätt
6/14
Svar från boendet: 尊敬的missuna,感謝您的讚許和完美評價! 很高興聽到您對我們酒店的服務和設施感到滿意。我們致力於為每位客人提供貼心的服務,我們會繼續努力保持高水平的服務,確保每位客人的舒適體驗。期待您的再次蒞臨, 讓我們為您打造更多獨特非凡之旅。此致, Greg and Artisans
Svar från boendet: 尊敬的賓客,感謝您選擇入住並分享如此詳盡且獨特的體驗。您的反饋對於我們不斷改進服務品質非常重要,我們將認真審視您提到的方面,以確保為賓客提供更加一致且令人滿意的體驗。您的讚揚,尤其是對酒店員工的肯定,是對我們團隊最大的鼓勵。期待未來有機會再次歡迎您的光臨,我們將為您帶來更加完美的入住時光。此致, 總經理 Greg and Artisans
Svar från boendet: 尊敬的Godblessgsh, 我們非常榮幸您選擇下榻民丹島The Sanchaya度假村並不吝表達您的喜愛之情。感謝您的美好分享, 很高興聽到您對我們酒店的服務和設施感到滿意。誠摯期盼您於不久的將來再次蒞臨,獲享更難忘的度假體驗。順頌春祉,Greg Williams 總經理
lulu Y🎀
Villa med två sovrum
Bodde på jan. 2025
Affärsresenärer
7 recension
10.0/10
Enastående
Publicerades 25 mars 2025
總體還是很滿意的,環境很好,服務也非常周到,要是早餐的品種能夠更豐富一些,那就更好了。
Översätt
Svar från boendet: 尊敬的lulu,來自民丹島The Sanchaya度假村的問候! 感謝您的美好分享。您的好評是我們不斷前進的動力,您的意見對我們至關重要,我們將持續優化設施及服務,以提升賓客體驗。期待未來能在更完美的環境下,再次為您帶來難忘的入住體驗期待您再次入住The Sanchaya酒店!此致, Greg 總經理