Strandhotel Binz

I am writing to express my concern about the language proficiency of the hotel staff during my recent stay at Strandhotel Binz. I encountered significant difficulties due to the lack of English-speaking staff members, especially at the front desk. The inability to communicate effectively with the hotel staff hindered my overall experience and caused unnecessary inconvenience. Upon check-in, I had difficulty conveying my room preferences and confirming the reservation details due to the limited English proficiency of the front desk staff. On a couple of occasions, I asked the reception for assistance with local directions and recommendations. They didn’t recommend much and unfortunately, the language barrier made it extremely challenging to convey my requirements and understand their suggestions. During breakfast at the hotel restaurant, I struggled to communicate my dietary restrictions to the waitstaff. Effective communication is a vital aspect of the hospitality industry, and it can significantly impact a guest's overall satisfaction with their stay. The hotel should inform its customers about the language problem before booking.

Sehr schönes Hotel und sehr gute Lage. nettes freundliches Personal. Service hervorragend, Frühstück fantastisch auch kurz nach Stromausfall in ganz Binz. Pünktlich alles fertig. Sehr zu empfehlen. Das Fischrestaurant ist super und auch hir gibt es nichts zu klagen.