Hampton Inn Birch Run/Frankenmuth

We ended up not staying since we chose this hotel for the pool and hot tub and they were both closed and the hot tub was being filled in and were not notified until we arrived. The desk manager notified us that they would give us a refund due to not having the pool and hot tub and we are waiting for that from Orbitz. Otherwise the hotel did look clean.

Pool and hot tub were closed, part of the reason we selected this hotel. Front desk offered no apology for this . Was not a handicap room, had to step in the tub. We would not stay here again. Oh, and the manager offered us $10 off our bill for the inconvenience! What an insult!

Well, I was on a trip to take My Mother to do something as a bucket list cause she’s 80 years old and the hot tub wasn’t working so I didn’t stay there and I didn’t get a refund because I booked through ******* but they’re working on giving me a refund. And I wasn’t told the hot tub wasn’t working and it didn’t post it online. Otherwise I would’ve never booked it. Hot tub was very important to her.

The property was fairly clean and the staff was friendly. Unfortunately, the pool was closed and we were not notified until after we had checked in (it was one of the reasons we chose this hotel). And the shampoo and conditioner were empty in the shower.

Disappointed The first room we were put in was way in the back on the 2nd floor, which was fine until we went in. The room looked like where they book people who going to be throwing a party, the wood of the furniture had scrapings everywhere, the carpet looked very worn, the beds looked rundown. We asked to be in another room as this was unacceptable and we were moved. The second room looked much nicer, but when we took a shower we had no hot water, I called front desk and told them, he stated that no other guest had called about this and he was sorry for the inconvenience, but maintenance was gone for the day. The heat was very hot in the room, even after putting it on cool 65, I did not call them about this because I was still upset about the water. We recieved a call later around 11:00pm that we will have hot water in 30 mins. Me and my Husband ended up leaving early 5:30pm on 04/14/2025 as It was still hot reading 80 in the room. So disappointed for my Husband birthday weekend, we're normally happy with the Hampton Inn locations.

Had King room. Nice and big room. Suggest new bed spreads. These had too many snags. The pool had very strong chlorine smell so made you not want to go in. Outside door was propped open allowing anybody ( or child) to walk in unseen. Take care of these things and you might get a 5.