Travelodge Birmingham Central Newhall Street recensioner

Firstly the positive is the location. Conveniently close to walk to the bullring and Utilita Arena. A little tip, if you're driving then park at Birmingham City Church Carpark, you can pay in advance using JustPark and it's cheaper the NCP. When we arrived the gentleman on reception gave us a warm, friendly welcome, asking if we knew where we were going for the show at the Arena gave us our room key and was very pleasant. Now for the negative, we got to room 226 and there was an overwhelmingly strong smell of burnt toast. My husband said it was too strong for him to stay so instantly went down to reception and asked for us to be moved rooms. The same gentleman on reception told him they always get complaints about that but it's throughout the hotel, so gave him some air freshener to spray. We tried it but it didn't touch it so we said we'd really like to try another room. That was met with hostility saying there's only 1 more room but it's in the middle and it'll be just as bad so he "can't keep moving us around." My husband said we will try it and so we moved rooms. Luckily he was wrong and it didn't smell at all so we were happy. The bed wasn't very comfortable and we had to keep the window open because it was very stuffy in the room. The heating kept coming on all night and there wasn't a thermostat in the room as they're controlling it for energy saving but I think the settings are way too high. I know it may sound like it but we're not ones to moan, this is the first time we've ever asked to move rooms so felt awkward doing so and to be met with hostility from staff wasn't what we were expecting. Such a shame as it would have been a fantastic base for us as we go to the Utilita several times a year.