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Verifierade recensioner
Läge och interiör4.1
Bekvämligheter4.2
Service4.4
Renlighet4.4
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Reduan Yusof
Dubbelrum med bäddsoffa
Bodde på nov. 2024
Familj
13 recension
5.0/5
Enastående
Publicerades 3 jan. 2025
We recently booked 2 rooms. We had the pleasure of staying at Holiday Inn NEC Birm, and we couldn’t be happier with the experience. The warm and welcoming staff made us feel at home when we walked in. The check-in process was smooth and quick, and I was immediately impressed with the hotel's modern, clean, and stylish decor.
The room was spacious, comfortable, and beautifully designed, with all the amenities I needed for a relaxing stay. The bed was incredibly comfortable, ensuring a good night's sleep. I also appreciated the attention to detail.
One of the highlights of our stay was the breakfast. The selection was varied, fresh, and delicious. The dining area was bright and inviting, making it a great start to the day.
The hotel’s location was perfect, with easy access to nearby attractions. Whether you’re looking to explore the city or just relax in a peaceful environment, this hotel offers the best of both worlds.
The staff were outstanding – always friendly, professional, and eager to assist with any requests. Their customer service truly stood out and added to the overall positive experience.
Översätt
Svar från boendet: Wow, 5-stars! Thanks so much, Reduan Yusof. We're happy to know you had a lovely stay at our hotel. We're glad you got a warm welcome from the team! Making sure you have a clean and comfortable room is our housekeeping team's top priority. We're pleased to hear you were impressed by the options at the buffet breakfast. We hope to welcome you back and All the best, Andy - Hotel Operations Manager.
Travelandexplore
Dubbelrum
Bodde på nov. 2024
Par
3 recension
4.5/5
Utmärkt
Publicerades 28 dec. 2024
Very nice hotel close to the Airport and Train Station (about ~ 30 minutes walk).
The rooms are spacious, the staff is very welcoming and friendly and the breakfast was the highlight. So much to choose from (full English buffet style or something sweet or healthy).
Would stay again 🙂
Översätt
Svar från boendet: Thank you so much for your review of our hotel. It's great to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,Andy - Hotel Operations Manager
Anonym användare
Tvåbäddsrum
Bodde på nov. 2024
Familj
4 recension
4.0/5
Mycket bra
Publicerades 31 dec. 2024
My time here was relaxing,I got to rest so much and the breakfast every morning was a plus. I enjoyed every bit of my mornings here. Thank you for having us until another time.
Översätt
Svar från boendet: Thank you for the lovely review!Andy - Hotel Operations Manager
ChaloExplore
Dubbelrum
Bodde på sep. 2024
Par
2 recension
5.0/5
Enastående
Publicerades 29 okt. 2024
Everything was great about this hotel. Lisa was very friendly and explained everything in details from checkout to breakfast and parking. Parking is paid but had discount so it was £12 a day which is not bad. Breakfast was decent and pancakes were tasty. Overall a good experience and will recommend.
Översätt
Svar från boendet: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Andy - Hotel Operations Manager
GingerNutz
Dubbelrum
Bodde på dec. 2024
Par
9 recension
3.5/5
Publicerades 13 jan. 2025
The room was cold and we couldn't get the air conditioning to work, so switched it off to stop the cold air. There was a small convection heater which provided a little warmth. There was an all night party next door, which was still going on at 6am, when I got up. Apart from that, the bed was comfortable, there was a decent shower and plenty of choice for breakfast. I've stayed in HEI before and they're normally pretty reliable.
Översätt
Svar från boendet: GingerNutz, thanks for taking the time to review our hotel! We want every guest’s stay to be perfect, so we’re sorry to see this wasn’t the case for you. Please feel free to drop us a message so we can discuss this. All the best, Andy - Hotel Operations Manager.
Dejan Skaljac
rum rullstolsanpassat(dubbelsäng)
Bodde på nov. 2024
Par
14 recension
4.5/5
Utmärkt
Publicerades 31 dec. 2024
The decor is refreshingly recent , not something you'd expect all the time at British airport hotels. It was the friendliest check-in experience in a long time. The room was impeccably clean and all the mod cons available . The only downer was the location, it is about 1.5 miles from the BHX airport and in order to get to the hotel you walk past a halting site on one side and a lorry staging post on the other. But hey , you can't have it all. Like with a person - it's what's within that counts.
Översätt
Svar från boendet: Thank you so much for your review of our hotel. It's great to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,Andy - Hotel Operations Manager
Najeeb
Dubbelrum med bäddsoffa
Bodde på nov. 2024
Familj
4 recension
4.0/5
Mycket bra
Publicerades 4 jan. 2025
“My stay at Hotel was fantastic! The staff was welcoming, and the location was perfect for exploring the city.
Översätt
Svar från boendet: Thanks for the amazing rating, Najeeb. We're over the moon to see you had a fab stay! The team will be happy to see they made a good impression. We hope to welcome you back and All the best, Andy - Hotel Operations Manager.
Gästanvändare
Dubbelrum med bäddsoffa
Bodde på sep. 2024
Familj
1 recension
4.5/5
Utmärkt
Publicerades 4 nov. 2024
Booked for 4 people and the room is like a sardines can.. 2 adults 2 children in a double and a aso called double pull out bed that's actually a single.
Had previous people's stuff under the bed and an uncleaned toilet.
We ended up leaving and finding another hotel as it was just to small.
Översätt
Svar från boendet: Hi, thanks for taking the time to review our hotel! Sorry to see your experience didn't live up to expectation, please drop us a message so we can discuss this. All the best, Andy - Hotel Operations Manager.
Business RT
Dubbelrum
Bodde på juni 2024
Familj
19 recension
3.2/5
Publicerades 22 juli 2024
Ok Normal Hotel
Översätt
Svar från boendet: Hi Kang Chang, thanks for the review. We hope to see you again and All the best, Andy - Hotel Operations Manager.
Gästanvändare
rum rullstolsanpassat(dubbelsäng)
Bodde på juni 2024
Par
2 recension
3.2/5
Publicerades 20 juli 2024
Stayed at this hotel earlier this year but this time the room in the ground floor was a little tired. The bed was too hard and the breakfast was average with hot food only being warm at best.
Översätt
Svar från boendet: Hi, thanks for taking the time to review our hotel! We appreciate the feedback and please feel free to drop us a message so we can discuss this. All the best, Andy - Hotel Operations Manager.
Dimitar
Dubbelrum med bäddsoffa
Bodde på nov. 2024
Familj
1 recension
3.7/5
Publicerades 31 dec. 2024
To have your breakfast there is mission impossible
Översätt
Svar från boendet: Thanks for the review, DimitarTo help you start your day smoothly, we’ve placed traffic light posters around the hotel with peak and quieter times for breakfastWe hope to welcome you back again soon!All the best,Andy - Hotel Operations Manager
Nidaa Shawahen
Dubbelrum
Bodde på nov. 2024
Res med vänner
2 recension
4.7/5
Otroligt
Publicerades 12 jan. 2025
Very nice I will come back definitely 🥰
Översätt
Svar från boendet: Hi Nidaa Shawahen, thanks for the review. Knowing you had a great stay brings a smile to our faces! We hope to welcome you back and All the best, Andy - Hotel Operations Manager.
Anonym användare
Tvåbäddsrum
Bodde på mars 2024
Affärsresenärer
1 recension
5.0/5
Enastående
Publicerades 21 apr. 2024
Perfect English breakfast at Birmingham. But keep an eye there’s 2 Holiday Inn express at Birmingham. We went to the other Holiday Inn express when we drive our car. So pick the correct postcode when you drive there or Uber there.
Översätt
Svar från boendet: Wow, 5-stars! Thanks so much. We are chuffed to see our hotel ticked all your boxes! Thanks for the feedback and All the best, Andy - Hotel Operations Manager.
Javin
Dubbelrum
Bodde på aug. 2023
Ensamresenärer
1 recension
5.0/5
Enastående
Publicerades 19 okt. 2023
A good experience, good facilities with cleanliness. A good choice near the airport. It's just that the neighbourhood is a bit remote, which should be a common drawback for airport hotels.
Översätt
Svar från boendet: Wow, 5-stars! Thanks so much, Javin. We hope to welcome you back and All the best, Richard - Hotel Operations Manager.