Radisson Blu Hotel, Birmingham

Had great time, will book again

Stayed for a few nights and it wasn’t that bad. There was no parking for guests, so you’ll have to sort that in your own. Thee fridge wasn’t working all through the stay and they had to provide a portable fridge which didn’t do much good anyways.

The hotel lacks basic customer service. I would suggest the families especially with kids to look out for other options. The aircon doesn’t work at all. The room becomes suffocating after a while and in the night it becomes too hot and sweaty with the aircon not working . I requested for a late checkout and they have this lousy policy of charging 15£ per hour of late checkout. I’ve never heard this anywhere. Their room service is absolutely careless and they say we will charge you 5£ for tray service . They actually discourage you from ordering to your room. There was no double bed in the room and they had combined 2 single beds together and it was too uncomfortable to sleep. If I can give a negative rating by for the room and service , I would give them .

Really clean and very good location.

Disappointing stay, design a little outdated and a cracked toilet bowl in my room.

The location was amazing as was so close to everything from food to nightlife. The room was superb and the bed was to die for as it was so soft. Felt very let down on the room service as couldn’t get through and wanted to order some food and drinks so kind ruined the stay slightly. Brooke who greeted us and checked us in was exceptional and showed us what customer service meant