Clayton Hotel Birmingham

We travelled with 2 kids and booked a family suite. The room was spacious with a living room. Things seemed to be good. However, the staff were very impolite. As from the booking, there would have toiletries provided. However, we found there was no toothbrush/ toothpaste. Also, there were no slippers. We made request to the staff before dinner and she replied in cold tone and rude manner that we needed to pay for the toothbrushes. For the slippers, we were told it would be delivered to our room. However, nothing was received after our dinner. We went to follow up the matter and the staff rudely passed 2 slippers to us while we were in a group of 4!!! She then gave us another two after we said it once again we are a family of 4!!!! We were told the drinks at minibar were free for consumption. However, the drinks were opened and put back in the fridge. Apparently staff did not do clean up thoroughly. And the kettle was rusty and we dare not to use it. Further, there are road construction around the hotel and there is no place to stop the car for drop off. In brief, the room is spacious and nice but the service and the room cleaning/ make up are terrible. In view of the service, we would not be back again!!!

Love it here, cozy, convenient

The beds were ultra comfortable and I had the best night of sleep I’ve had in weeks. Room was small but unless you’re planning on spending a lot of time in the room, it was perfect. Bathroom was great, very clean and had a rain shower head which I loved. They didn’t really provide any toiletries other than hand wash and body wash, I had to buy my own shampoo and conditioner. There’s also no fridge/microwave, but there was tea and coffee with a kettle provided. I would definitely recommend and I would stay again.

location is great though main entrance/ gate is slightly on right side where car cannot reach. No person available for your language to transfer from car to room & vice versa . No toiletries are available in wash room . One day cleaner forget to vacuum the room but staff is so cooperative and nice . Next time i will defiantly visit again.

Lovely hotel, close to all the shops and amenities in Birmingham

Despite being a clean and comfortable hotel, we are still annoyed over their customer service when we wanted to change our booking as our pet died on our check in date. They would not change our booking. We did not want a refund just to move the booking to a date the following week. They refused.