Birmingham South (Hall Green)

Travelled with my mum and stayed 2 nights. Reception staff on arrival very friendly and helpful. Breakfast was very good and the lady who served us was amazing. She was very kind and friendly, a credit to Premier Inn. We live abroad and will definitely book this hotel again when we come back to see family.

A convenient location if you are looking for something close to the NEC. We were met by a very enthusiastic member of staff, Udit, he went out of his way to help. Check In is automated. We opted to pre book dinner bed and breakfast. Tip: You are expected to book dinner even though you have purchased the package. The dining area and bar is a modern design, well lit, with new looking furniture. Dinner: we opted for a starter of chicken wings - they were great and salted Calamari - not so good, dry and frazzled! Then onto the sirloin steak (there is a supplement) chips over cooked and the steak had quite a lot of gristle. one dessert of the pancake berry stack. Pancakes not fresh bake, somewhat dry with tinned fruits berries. Drinks, we noted that the prices were quite high. £4.15 for a draft coke. Breakfast was the usual buffet affair. Generally a decent spread for the money. thanks to new employee Megan, very friendly and willing to help. Overall you have to remember that this is not the Ritz, but it is clean and the food is ok, just not awesome. The bedroom was very quiet, well appointed and clean The only downside was only one set of towels for two. Tried calling reception, but the phone just rang and rang and rang! Parking is plentiful, but it is at a supplement. We would stay here again.

Very clean, tidy and well maintained hotel. Very friendly staff, especially Diane who was so welcoming and kind. And a great breakfast with plenty of choice on continental as well as cooked food. All in all a great experience and would highly recommend.