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Verifierade recensioner
Läge och interiör4.8
Bekvämligheter4.5
Service4.3
Renlighet4.9
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ludwigvmelly
Superior-tvåbäddsrum
Bodde på aug. 2024
Res med vänner
5 recension
4.0/5
Mycket bra
Publicerades 28 aug. 2024
Decided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.
Översätt
Anonym användare
Rum Executive Queen
Bodde på juli 2024
Ensamresenärer
11 recension
5.0/5
Enastående
Publicerades 27 juli 2024
Second time staying here. Room clean & spacious! Will recommend.
Översätt
Gästanvändare
Superior-tvåbäddsrum
Bodde på feb. 2024
Par
4 recension
5.0/5
Enastående
Publicerades 21 feb. 2024
Perfect for an overnight layover - near the airport and they have an airport shuttle with no additional cost. Staff can not speak English; however they were so helpful! I communicated with them directly via WeChat.
Översätt
Gästanvändare
Superior-tvåbäddsrum
Bodde på aug. 2023
Res med vänner
2 recension
5.0/5
Enastående
Publicerades 6 aug. 2023
My friend had lost her luggage and needed some help to contact the airport / airlines. The receptionists were extremely helpful and active in reaching out to all channels available. Even after we checked out, they helped us to follow up. Was a great stay! 10/10 would recommend!