Kuriftu Resort & Spa Bishoftu

What an amazing hospitality . I love the view and the surrounding . Hirut special Waiter i like her smile . Time to relax . I can't wait to come again .

Mikiyas Asamere, and all the staff were great and attentive. But I had a problem with the Room, I paid one overlooking the Lake, and I had no view I tried for 2 days to change with the reception, but the answer was that they were not available, I asked why they did not have if they sold me the reservation, the answer was that they did not have.

I stayed here with my family and had a terrible experience. My elderly father actually fell on the way to our room because the walkway was full of leaves and tree branches that were not cleaned up. His leg got caught on a branch, causing him to fall hard and injure his knee, which ended up swollen and painful. Instead of enjoying our stay, we were stuck in the room taking care of him. On top of that, this hotel doesn’t even follow the standard international checkout time of 12:00, which just adds to the frustration. If you’re traveling with elderly family members or expect proper hospitality standards, I do not recommend staying here.

Mikiyas Asamere Ketema provides excellent service and demonstrates strong work ethics. We are delighted by the exceptional hospitality; it's truly remarkable, especially compared to the subpar customer service we've encountered elsewhere. We feel very welcome and comfortable here. Thank you so much.

I've been a loyal guest of Kuriftu for over 15 years and it used to be my favorite resort in the country. While the prices have always been high, the quality of service, food, and amenities made it worth it. Unfortunately, I've noticed a significant decline in quality over the last year, from the cleanliness of the rooms to the overall customer service. The resort now feels more like a conference center than a family vacation spot. Staff seem preoccupied with large groups, and my previous attempts to provide feedback were ignored. My most recent experience was particularly frustrating. I spent hours trying to call to book a room, but the line was consistently busy. When a receptionist finally picked up, she was unprofessional and dropped the call before providing any information. I later discovered my number had been blocked, and only when I used a different phone did the call go through. I hope the management will address these issues and stop taking their customers for granted. While I still appreciate the excellent water park for kids, I no longer feel Kuriftu is a suitable place for a family holiday.

I stayed two nights at the resort and I had an amazing experience. The place was gorgeous and all the staff were great, specially the bellboy Yeshitla Belayneh was extremely professional and went above and beyond to be helpful.