978liav
30 november 2023
Tried not to give it a star but system won't accept, it doesn't deserve even 1 star. Not only was the room dirty when we arrived & the bathroom in some disrepair & in desperate need of an upgrade, there was only 1 hanger in the wardrobe - for 2 people- throughout our stay (despite requesting more many times!), the room was never cleaned properly (despite asking), ripped sheets, bedding never changed (we had to do this ourselves!), no kettle, no beach/pool towels, small old bath towels, phone didn't work, & the food was awful I wouldn't give it to a dog (except the fresh salad-type stuff), we were sure the food being served was often leftovers from the previous night/meal. Unfortunarely, we went all inclusive, huge mistake. We hardly ate anything if we didn't eat out! Afternoon snacks were ridiculous & inedible; a miserable choice of 2 frozen nugget-type foods dry and sometimes charred with another miserly choice of 2 variety of biscuits from the bar. The staff couldn't speak English but most were ok, except for one particular member of bar staff (he seemed to be in charge) who was dreadful, very rude, no customerservice skills whatsoever. He actually upset my friend so much that she didn't want to go to the bar anymore, he totally ruined her stay. He had double standards not treating all customers the same and had terrible manners & didn’t appear to want to work. The drinks tasted watered down too. The "Entertainment" was an utter joke, the bar played very slow, sleep inducing music and we were literally sent to bed by 10:30 - 11pm. We asked for the pool table cues & balls etc. one evening around 10:30pm & were told it was too late. There's not much to do, not many bars, restaurants or anything around in the location. The best day we had was when we visited the island of Kos, even with the hours of standing around and long queues it was better. This was my first time visiting Turkey, after hearing wonderful things about it. If I ever return I'll be steering well clear of this area & hotel. Horrible experience. Don't waste your money on here.
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