Paloma Family Club

Not as it was, it was our 4th visit and sadly our last, Only bonus of our 10 days was catching up with old and new guests, Food, Not a good as it used to be, not as good quality, a real shame, one of the reason why we return each year, Rooms Rooms were cleaned daily until 100 uni students descended in the hotels, room was not cleaned for 3 days before we left, Staff, Friendly enough but found some laughing at us for not speaking Turkish which make me feel uncomfortable, ordered drinks and got the wrong one, a guest ordered in Turkish and they got that wrong, at one point I had a phone shoved in my face translating I could get in my room. Overall, Lovely to see everyone from the last few years but sadly we all thought the same, The word family has now left the paloma family club, and I am very sad to be writing this review

Paloma Bitez Hotel in a very beautiful location clean and many rooms are very beautiful small but cute clean quality location is very beautiful close to the center close to the center you will feel like you will definitely recommend this place

Absolutely awful time at this hotel, watered down drinks which made us have a bad stomach the entire time. Avoid if you have any dietary requirements they don't label anything. No kids club just pillows and table, the playground is unsafe and my child has been injuries three times since being here. Also asked for a cot bed and this was ignored. Pool was freezing and never warmed up. Staff doesn't really speak English either and obviously don't like the English. Best bits were probably the cats although be aware there's fly's everywhere and the hotel room is only changed in the afternoon and if you have a toddler who sleeps during nap times during this time then you know your room will be missed. Also we requested toilet roll which was ignored ...

We have very mixed thoughts in relation to this hotel and the positives outweigh the negatives, however the negatives were extremely costly and very stressful. The hotel itself is beautiful, the way it is laid out and presented are stunning. A few too many steps without enough handrails if I'm honest, putting in a couple of handrails would cover that. The location of the hotel was good. The immediate area felt safe and you were happy to walk from here to the promenade area where bars and restaurants were located. Transport into Gumbet and Bodrum was excellent. Many restaurants in Gumbet would pick you up and take you back to your hotel after eating with them and doing a little souvenir shopping. That was really good. The staff were mostly very pleasant with a big shout out to the bar staff, they were always happy and chatty. Our cleaner was lovely although I do believe that there were some issues with other cleaners in the hotel. We didn't like the fact that the safety deposit boxes are in the main reception and not in your room, it didn't feel right. Our biggest issue was with the doctor that bases himself at the hotel. My partner had a nasty cold that he arrived with, as we were walking out one morning to find a pharmacy I stupidly asked him where the nearest pharmacy was. We were sent immediately back to our room and he descended upon us to examine him. He insisted that he was very poorly and needed an ambulance to go to the hospital (he said at the time, he actually meant the clinic that he was a part of), I was told that he was very poorly and had to be seen and to remember to bring our insurance details. Before we knew it he was strapped into the back of an ambulance with me in the front being transported to a clinic in Gumbet. He was removed from the ambulance at the clinic and I was told he needed urgent x-rays, he was finally brought back into the room and put onto a saline drip. I kept asking what was wrong and was shown a copy of an x-ray with no name attached to it (it could have been for anyone, and to this day I have never seen an x-ray for him), saying he had pneumonia and queried an issue with his heart. We kept trying to leave and they kept telling us that he was really poorly and needed treatment (they are very good at what they do). We were then told that he had to be transferred to hospital (but in actual fact it was another clinic that they were affiliated with) and had to stay overnight. He was then blue lighted to this clinic in Bodrum as you can imagine it was very scary. Once there we were prisoners really, they said we had to pay them immediately and then claim our insurance when we got home, they refused to let us leave and said they would call the police if we tried to leave. We managed to find a way to raise the money to allow us to leave the premises the next day, although I had a Consultant accusing me of withholding treatment for him. I was constantly told by one member of their staff, ever

Stayed twice, nice hotel and grounds. Some staff friendly some not so. First time was May when there was no entertainment and you could get a sun lounger. Second time was Sept and everyone pegged towels the night before so never any available in the whole 9 nights we stayed, resulting in us having to go to beach to use loungers every single day which we didn't want to do but had no choice. Food for all inclusive in Bitez is OK, something for everyone daily, salads are lovely, fish dishes, meat dishes, and plenty snacks and ice cream through the day. Drink is hit and miss and no one cocktail is ever the same, they just slap anything into your beaker. Some people on reception are friendly, some not overly helpful. They do an A la carte evening in an upstairs restaurant, unless you enquire you'd not know about it. First time we went one of guys from bar came and asked us if we would like to go, the second time nobody did so had to ask if we could book. I would not really say it was geared to kids, there is a water slide going into the other pool at top part or hotel ground but that's it, a kids room with a few cushions inside and a very small play area but no kids club. The walk up to main restaurant is not great for elderly or people with disability's at all. Some evenings it would be a struggle to get a table once you have selected your food. First time we stayed the sheets were changed daily, second time we had to ask for them to be changed and they only changed them once in 9 nights. Beds are very firm so bare this in mind. There are coffee and tea stations where you can get a drink from around 10am to 10pm then they get switched off. I think they need to possibly add more loungers (but doubt there would be room) and more tables to restaurant areas during peak season-it was very crammed. The grounds are very nice and have mature plants growing everywhere and climbing all around the buildings which is nice to look at. The hotel I believe has had a refurb so the décor is very boho with lots of nice decorations here and there. There are fridges in room and water in there for arrival, try to request lower floor as the terraces are better. Many of the staff work very hard to make your stay a good one, some run around looking busy but have no time to stop and help you and can be quite grumpy. I cant remember his name (sorry) but the red haired young man who we spoke to both times staying needs to be promoted or similar, his English is great, he is very well mannered and he goes above and beyond helping. Very cheerful and brings an up beat presence to Paloma! It is a bit of a walk to and from the main part of beach and shops set away from the hustle and bustle, you do feel safe here and only one way in or out and somebody on reception 24 hours a day. Perhaps if they built a stage type area for the odd entertainment they put on it would make it more fun. They allow you to pay extra to keep a room on if you ask and they have availability if you

It really needs updating safes need to be in room not allocated at front door of hotel Trees need to be cut down as overgrown and cannot use balcony because of this we had 2 sunbeds on upper balcony but could not use them There are not enough sunbeds and people leave towels on sunbeds 24/7 and nothing is done about it On day you leave there is no shower room to use so your out of room at midday and not picked up till 7.15 ridiculous if you do manage to obtain a room it's 35 euro I have to say bar staff are brilliant very friendly and cannot do enough for you While we were there 7 people had money taken from there room cleaners had taken money from draws hotel did reimburse the money and cleaners were sacked this spoilt what can potentially be a great hotel