Gästanvändare
3 oktober 2024
We are disappointed. We were greeted by a very rude receptionist who clearly was in a bad mood. She gave us no information, no direction. Upon arrival, first thing she said was, ‘why are those suitcases placed like this, they need to be tagged, where’s your tour leader?” I said the suitcases are already tagged and she said whilst waving her red sticker tags, “not with my tags” When I asked about wifi, she pointed to the sign. Our group wondered aimlessly trying to find cabins. We were given our key, and we made our way outside not knowing where we were staying. No direction, no signs. We assumed we were staying in cabins, so we heading in that direction. Eventually we found it. The restaurant staff are an absolute joke. Took ages for a drink to be served. I suggest more training is needed. The snow hotel (made from ice) was interesting, we enjoyed that tour. The place is untidy and I felt we were visiting a neglected farm with rubbish lying around. Then cabins were clean and tidy. The man who explained the history of Norway, and showed us reindeer and direction was really good.
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