Malibu Hotel

Do not waste your money !!!! Horrific is an understatement. To start with it was very hard to get hold of someone as the doors were locked eventually after ringing a number on the window someone came out of a bar across the road. We got in and the ‘lounge’ was locked. The tv did no work in the room and there was stain of something disgusting on the wall.The WiFi did not work. There was no hairdryer. We had three small towels for 3 people. There was hole in the ceiling. The cupboards were all broken and the cable for the tv coming out of the wall faulty. No wash products in the bathroom. As for the bathroom it was a joke shower didn’t work taps faulty and tiles were all loose. The list seems endless. We stayed that night I stayed up all night as I didn’t feel comfortable sleeping on the bedsheets. I booked a different hotel for the further two nights . I can’t explain the emotional stress this caused for me at the time. Customer service were so hard to get hold of as it is an American company who own the hotel and it is let out . They told me I could have asked for towels and everything else that was missing. I didn’t think I could go back and forth anymore as the stress was all too much and we considered going further with legal action. Never receive a penny back!

Stayed as family. Room was clean and very comfortable. Room was on smaller side but very happy with it.Staff were extremely helpful with any queries. Great central location. Walking distance to everything. Would stay here again definately

Seriously some people on here just like to complain. This is second time I’ve been here now and every time has been a pleasure. Yes it’s on a busy noisy road but for the location what do you expect people??? Bed and pillows are comfier than my own, kinda jealous. Both times I had the best nights sleep I’ve ever had. Even my partner slept perfectly and he has insomnia. First time granted I’d had a few drinks but second time I was sober. It’s the perfect location for literally everything! And for it only being maintained by 3 staff who cover multiple hotels. They need to know what a cracking job they are doing. Ignore the numptys on here 😅 Will most definitely be back!

It was clean and warm and in the best location. Not sure what some people expect for £25pp per night when reading some of the other reviews. It's blackpool!!! Had a great time as funny girls and Oscars were just over the road. We parked in sainsburys using just park app £4.50 for 1 day.

Staff were extremely friendly and helpful. Free complimentary drinks voucher was a nice touch. Room was clean and comfortable. Lots of noise from hen parties in the hotel, one of which was hammering our door drunk at 4am looking for family member. If you want a peaceful family hotel this is not for you.

Trying to be balanced but struggling to find any positives, location is good for bars clubs etc. Accommodation below basic, no drawers, bedside lamp, shower gel, room windows didn’t close tightly to the seals so very noisy and draughty, over powering plug in air fresheners in reception, other than to check in where I had to shout hello several times rather loud never saw a member of staff. Shower head in the bathroom so furred up with lime scale the water when eventually got it warm shot out in all directions with most running down the wall or shower curtain! Not too expensive but some very simple inexpensive fixes which could make someone’s stay slightly more tolerable