Sueli B
6 oktober 2024
I am feeling very frustrated. I arrived at 9pm and traveled from Norway to stay from October 6th to 8th. Since my birthday was on October 4th, I arrived tired and the reception was closed. I walked carrying a lot of weight to the Horitizó hotel, because a sign said that I would have to check in there, where the receptionist “Ana Clara” made me pay a €200 deposit, insinuating that something might go missing from the apartment during my stay. “Ana Clara” was extremely rude and ironic! She said that if I didn’t like the place, I shouldn’t come back! She completely ruined the vibe of my trip. She treated me despicably. A type of person who is not suited for the job she does, the card I use was not accepted at the place and she said: “I can’t believe you don’t have another one, after all you need to eat, extremely unnecessary!!!! I have traveled to more than 21 countries and I have been to almost all of Spain and I have never been so mistreated in my entire life, not to mention that the apartment smells of incense, where she put me on the first floor where you could hear the noise of people slamming doors, cars and people talking. It ruined my trip and if I could I would leave tomorrow, I do not recommend it to anyone who arrives late from their trip and has to check in at another reception. Nowhere in the email or receipts does it say that I have to pay a deposit, but the problem here isn't even the money. It's the attitude of the receptionist. I’m going to take pictures of the apartment, I want my deposit back and the feeling of frustration is immense. I was mistreated I don't feel safe and I'm afraid of being treated in other places the same way I was treated by the receptionist, I came from Norway to sunbathe and ended up getting traumatic stress!!!! Terrible experience!!!!
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