Domaine de Regnonval

When we arrived we had problems finding anyone to access our room. We were told keys would be in door- they were not. Eventually we heard a faint voice and we called out. A young lady explained she was the owners daughter, that he was on holiday, that she knew nothing about our booking. We had had a text from owner earlier that day to confirm our arrival arrangements. We tried to contact the owner by text and call - no response. The daughter was very helpful in that she went through loads of keys to try to access our room . No luck. Eventually we were told that they had booked another hotel for us (hence one star in review) and that we did not need to pay for anything. However later we had a text from the owner demanding payment for the 2 nights. We did contact ********** for advice and to inform them about what happened. Not a pleasant experience especially after 12 hours travelling there ! ***AVOID***

Du fait d'un transfert du lieu de ma réunion, j'ai souhaité via Booking annuler ma réservation une semaine avant le date prévue. Refus du propriétaire qui maintient le paiement au prix total de la nuitée. A la limite de la malhonnêteté. Eric.