The Alana Hotel Malang

Room is very good, hotel is very nice. Prime location. Hotel staff are cool and helpful. Breakfast is very nice. All facilities are very good. U can try this hotel.

Newly opened, nice interior, well equipped.. The pool so small and the bfast area too small for all guest

Comfort bedroom, but the bathroom is too tight. Everytime you take shower, all the waters spill everywhere. The toilet bowl was placed too close to the wall, you cannot spread your leg comfortly Worst valet parking system. I was waiting 30 minutes to get my car back while others that came after me got their cars already.

The service that is underwhelming. Upon arrival we were offered a welcome drink that we had to serve ourselves. Besides being upset that I needed to serve myself, that drink was vile!!!!!!!! The indoor smoking in public areas is disappointing. The sky lounge is fully enclosed, no alcoholic drinks ( some families came with their children) yet there’s open smoking. The cafe downstairs, also open smoking. Exactly where should non smokers relax at the hotel? The shower water is warm at best. Being a person that loves hot showers, this was a serious letdown. Breakfast is terrible. On Sunday the food was cold. There were so many people they ran out of tables. The mocktails don’t taste so good. I was afraid to order anything off the menu because of the disappointments at breakfast, I was scared I’d waste my money. Our key cards were faulty, had to return to the front desk multiple times to get them reset in order to gain access to the room. The pool is nonexistent 😂😂😂😂😂😂 More the size of a jacuzzi without the perks. Don’t bring your swimsuit, or you can dip your feet😂😂😂😂😂😂

The hotel is very clean and service is excellent. Location is also good is it is near to all the shops and restaurants

Good location n nice Breakfast spread variety but taste wise ok Family suite the best, clean and comfy Emough space for my family with 6 small kids