pamela K
15 augusti 2024
I travel for business two sometime 3 time each week, so I sleep in hotels a lot. When I arrived at the hotel the front desk clerk was cheerful and friendly, she checked me in we talked about the restaurant for a minute, then I went up to my room. After I found my room and put my suite case on the bench, I used the restroom and checked the bed. The bed had four feather pillows and a feather comforter between two sheets. I have s serious feather allergy, sleeping on sheets that have been covered in feathers will cause me to end up in the ER. So back to the front desk I went, when I reached the front desk the friendly woman who checked me in was on the phone. Another woman immediately asked if she could help me. I told her about the feather allergy and the note in the file about the feather problem. She was very sympathetic but had no ideas how to solve the problem. (My reservation is always made through the same corporate travel website; in the corporate travel website my profile states that I am allergic to feathers and requests a room be set at turn with no feather bedding. Most of the time hotels see the note in the file and I get a feather free room). Enter Josh, Josh told me the property did see the note, but as the note was not in the section of the reservation where they expect to see it they did not honor the request. When I asked Josh where in the reservation I should have placed the note, the response was I don't know, I don't work in reservations. Then Josh walked away and I continued talking to the nice front desk clerk. She did not know what to do as housekeeping was closed, and told me she was going to call her manager Taylor (the guest services manager). Taylor told the clerk he had no solution. I told the still cheerful front desk clerk she needed to void the transaction as I can not sleep in a bed that has had feathers in it without ending up in a hospital, and I do not wish to pay four a room I can not use. At this point Josh returned with a top sheet, a bottom sheet, a pillow and a blanket, maybe he thought I was going to ***** and remake the bed, or maybe he though I should sleep on the floor. I booked a room at a different hotel and left. The last time a hotel missed my feather free request was also in Bloomington, although Bloomington, IN. the hotels General Manager apologized for the oversite, took a vacuum and new bedding up to my room striped the bed, vacuumed the bed and then remade the bed so I would sleep in comfort. Clearly the manager of the Bloomington, IN Marriot hotel understood that he is in the hospitality business.
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