Hampton Inn & Suites Minneapolis-St.Paul-Airport

Please have the supplier call the hotel manager SCOTT right now!!!!!!!!!!!!!!!. The hotel agreed to cancel the second night!!!!!!!!!!!!!!!!!!! No kidding

Great location to MOA and MSP airport, and the front desk staff was super friendly. But, this hotel needs major, major upgrades. The hall carpet is lumpy, the room furniture is old, dark, and the room is dim. Oh, and the bedspread is torn. I definitely wouldn’t stay here again until it’s updated.

Bad stay. Arrived and 3:30 (checkin time is 3:00) and our room was not ready. NO PLACE TO PARK - the parking lot was completely full (shared with hotel next door) and we had to drive around for 5 minutes until we found someone leaving so we could take their spot. They offer $20 parking underground so probably make money not having enough surface lot spots. Then the door to our room wasn't working. You had to wait for it to time out and try again. After 3 or 4 times it eventually opened. Don't stay in room 519 if you want to reliably get back in after leaving. Breakfast was horrible. Went down at 8:30 and they were out of everything. The line for the waffle maker was 12 people long because they were out of batter. Really? You can't keep up with waffle batter?? Really poor management. They were out of gravy for the biscuits and gravy and no scrambled eggs. This place MIGHT be ok midweek but definitely AVOID on weekends - they are really understaffed and don't seem to care.

Highlights of our stay: Hospitality: acknowledging that we are a Gold member Location: near Mall of America Breakfast: good, freshly cooked, Variety Room: a comfy pillow and bed Moreover, we were supposed to leave this property as the room that they provided us with the HVAC was too noisy, hence we did not sleep during our first night, and my wife, didn't normally complain, so we decided to move to a different property. When I approached the reception, the assistant GM was there and he was baffled as to why we wanted to cut our trip short (we booked 4 nights), so I controlled myself not to disclose, but due to his way of asking, I told him the truth, hence he was kind enough to move us on a different room but in the same floor. He was so apologetic about this, and even I told him that they needed to fix the system. In other words, we ended up staying with this property for the intended stay.

My stay there fits my old cliché phrase of “the best review that any hotel can receive is that everything went well,” and so it did. “Short and sweet” this location checked all the boxes for us in easy interaction as well as comfort. There was one curious thing though. The parking spots just outside the hotel were numbered, however there was no mention of an assigned spot during check in.

Clean and comfortable, nothing overly fancy, but nice. We never heard any air traffic/planes while in our room even with the continuous MSP incoming and outgoing flights which was really nice. Close to MOA and IKEA. Pool is small (deep end is 5ish feet), but clean. Every time we visited the pool, there were fresh towels available as well as some conveniently placed throughout the pool area on chairs. No hot tub. Breakfast was pretty standard. Unfortunately no milk was available when we went for breakfast (apparently the delivery never came). Waffles were good. The hotel entrance/lobby seemed to have a rather strong air freshener that was overpowering and fake smelling which would probably be the #1 ‘complaint.’ The hallways also presented this bothersome odor, but thankfully the room did not.

I came up for the Indiana Fever vs Minnesota Lynx game with my family from the great state of Iowa. I looked around for hotel, and based on the review I chose to stay at the HAMPTON INN. First thing I saw once I sat on the bed with the cover on was a little creature we call BEDBUGS! I felt something odd with the bed as well and saw that there were crumpled up beer cans under my mattress. HAMPTON INN put it in another room only for to find BEDBUGS again! I stayed at Choice Hotels for work, and have about 50 stayed in hotels across the country and never had an issue once. I found it appealing also that the staff wouldn't put me up in another hotel under their brand. I hope you get to the bottom of the bed bug problem, because I will not be staying in any Hilton Brand Hotel ever again. We pay at Hampton because we because we became accustomed to the the amazing beds, breakfast, and service. I did not get any of those. 0/10

Our group of four stayed here for several nights earlier this month. Check in and check out was seamless and our rooms were clean and well-appointed. The complimentary breakfast was good and on-site parking was free. The hotel offers a free shuttle to the Mall of America and the Minneapolis airport, both of which are a short drive away. Overall, this hotel provides good value.

We stayed here just for the night, but we had a great experience Anya at the front desk was awesome. She was very accommodating and very friendly. She upgraded us to a two queen suite which was well appreciated They have a shuttle that operates to the mall of America and the airport 24 hours a day Just make sure that you get your name on the list because it does fill up quick If the shuttle isn’t available, you can also do a leisurely stroll to the MOA. There are many restaurants around, but if you want a personal recommendation go to Ciao Bella, it is in Edina . About a 10 minute drive or Uber away.. If you wanna watch the airplanes, make sure that your room has an even number. We will definitely return next time we’re there .