The Artisan D.C. Hotel, Autograph Collection

Really well appointed hotel that is well located hotel and with excellent service. I’m too old for the bar scene here but there is definitely a loud and busy one; only complaint is rooms are not as quiet as I’d like — some street noise and walls are on thin side. I’d you’re not doing a boutique hotel this is a strong points play for Bogota

We stayed four nights at the The Artisan D.C Hotel between Christmas and New Year. The hotel is beautiful, well kept and the neighborhood was excellent. We loved the warm decor and boutique feel of the hotel. The area surrounding the hotel is clean and safe to walk even at night. We walked to dinner every evening and found a new restaurant close by each time. Restaurante Armadillo directly across the street was our favorite. However, the hotel was lacking was in service, primarily before our arrival. Their lack of attention spilled over to our stay and left us with a less than desirable feel. We had contacted the hotel prior to our arrival for transfers from the airport, we were informed that we would be contacted once arrangements were made. After some time, we had no confirmation of transport, so called back the hotel speaking to a gentleman who stated again that we would be informed once they had arranged transportation. We still heard nothing, so made prepaid arrangements through Emirates Airline. We were then contacted and given information about our driver, assuming this was the one we paid for, we accepted our ride and arrived at the hotel. Apparently the hotel arranged transport, but did not inform us. We ended up paying for the transportion the we arranged AND that the hotel arranged. The frustrating part is the decision to require us to pay, was made after management looked into the situation. The deciding factor seemed to be that they had emailed us with the confirmation. When we asked what email it was sent to, we saw it was not ours. They stated that we gave them the wrong email!! What ??? Why?? We also called twice to get confirmation, but received none. We did pay them for their error, but left the hotel feeling like we were dealing with scammers. Very unfortunate because the property is very nice if you do not count the lack of accountability.

Beautiful hotel in a great area of Bogota! Loved the artsy feel and their customer service was excellent. Great bedding/pillows and amenities that made the stay even nicer. Loved this hotel and would return if ever in Bogota again! BTW, they were so helpful in getting me through a bit of altitude sickness with there wonderful tea, thanks so much!

Located in a safe area of Bogota with lots of nice restaurants nearby, this hotel has a trendy boutique feel to it (even though it is part of the Marriott group). We stayed in a deluxe double queen room on the 6th floor for 3 nights. The room was spacious and clean with a large bathroom and walk-in shower. Lovely toiletries from top of the range Colombian company Loto del SVR. Sergio at reception was so friendly and welcoming and helpful. Breakfast was truly outstanding. And its Asian restaurant Osaki is excellent, with authentic flavours and quality ingredients. We absolutely loved our stay here and would book it again in a heartbeat.

The staff was incredibly welcoming, the room was spotless and comfortable and the location was perfect for exploring Bogotá. The breakfast buffet was excellent with an extra a la Carte option. Need to add that being called by your name by all staff members was a plus. Can’t wait to be back!

The hotel is modern and chic and the perfect location for exploring the historic areas. Christian made our check-in experience enjoyable and smooth and helped with an impromptu request. Christian at Cooper Lounge made the best cocktails and gave insight into the choices of Colombian spirits. The massage at the spa by Katherine and Cruz puts you straight to sleep. Those ladies have magic hands. The staff at DC were very accommodating, and my stay, although short, made Bogota memorable.