The Artisan D.C. Hotel, Autograph Collection

It’s a beautiful hotel, well located, service is not good… even the staff is really nice but informations is not clear, I booked because it supposed to have a bathtub according to the Hotel profile amenities but it’s not true… the staff tried to apologize and said it was mistake, they promised to invite me a drink in the bar but they never did. I tried to extend one more night and they did not keep the same price, second night was way higher and expensive, anyway I stayed one more night. Second day, the cleaning ladies started knocking my door at 10 am, told them to wait cuz I was there, and they kept coming every 30 minutes to ask… even when they knew my check out what the same day 2 hours later… I told the front desk staff the issue and they apologized again and the gave me a free chocolate… even the hotel is nice, I didn’t have a great time, rooms are average, bed is normal queen size, they called the room “city view” but the room faced a building, breakfast was just okay. I won’t recommend this hotel, only because is well located but there are plenty of more options in the area.

I normally spend about 125 nights/year in hotels around the world. Over the last 5 years, I have spent at least 50 nights at the Artisan. it is truly one of my favorite hotels in the world. The staff is absolutely the best - from reception check-in, to the cleaning staff and exceptional bar and restaurant staff. I cannot recommend the Artisan enough. It is truly a second home from me. In fact, I was in quarantine with COVID at the beginning of the pandemic. They cared for me incredibly including some staff bringing home remedies to my room. The staff, always with a smile and eagerness to resolve any issue, should be an example for all hotels to follow. Again, one of my favorite hotels in the world.

I spent 3 nights in The Artisan D.C. Hotel and the minute I walked in I felt welcomed. Maria and Jhon from the front desk went for the extra mile, helped me, a first time visitor to navigate in Bogota by answering all my questions I had and giving me extremely useful recommendations too. Apart from the great service, the room is spacious, layout is perfect so as the bed and bathroom - things you can only get in a 5 star hotel. Location is also perfect to explore the city.