SHG Bogotá 100 Design Hotel

Our experience was really disappointing, I paid in this platform the full price including taxes and the receptionist charged a double taxes saying was not hee Douro and hotel’s fault just law, here I’ll be adding the capture I took when I bought my service here and it said including taxes, she was so rude and also blaming me for don’t “understand”, read good , don’t understand I had to know they will be charging it , so unprofessional and gross with a client, I’ve been travelling for more than 10 years so try this platform and never had a bad experience till now, I recommend the hotel change their administrative staff they are not the people to treat with other humans. But I have to say the service staff I mean maids and the people in charge of breakfast were awesome, they would fix better in the reception they are so polite and clean, they k it how to respect other people. Gym is so basic but useful, breakfast so delicious, the fudge in the room was broken and no useful and nobody did nothing… last thing they referred my sisters iD, promised to deliver in the room and never did it so we had to go to claim it, this details from the receptionist, that rude woman and the unuseful manager too who said would be reviewing the reservation and who also said we have to claim to the website trip because was trip fault

Muy bonito el hotel, limpio y el personal muy amable, ubicado en una zona bonita y tranquila

Impecable como siempre. 20 pts

很不錯的酒店，靠近商業區，早餐也很豐盛。晚上儘量不要出門，即使附近的治安挺好。出行避免早晚高峯，要不真的非常堵車

很棒！很適合商務、旅遊等！旁邊有家海鮮餐廳很棒！

Estadia muito agradável e confortável. Localização boa, tem várias coisas por perto.