Hotel Egina Bogotá

Clean nice and in close proximity to big shopping center and many restaurants. Safe neighborhood.

Small hotel good service

房間非常乾淨，店員熱情友好，方便出行，早餐豐富，最喜歡的是每天換水果，新鮮果汁管夠吃！棒棒棒！棒棒棒！

Siempre me había sentido muy bien en este hotel, todo el mundo había sido tan gentil y respetuoso hasta hoy 3 de diciembre 2023 en la salida, cuando la vulgar y desagradable recepcionista ante un error que no cometimos nosotros, pues según ella el pago no se había hecho previamente al check in iba a llamar a la policía, el día que ingresamos preguntamos si el pago se había hecho y nos dijeron que sí. Nosotros entonces propusimos que nos enviaran un link de pago pero no lo hicieron para realizarlo y no lo hicieron, en cambio esta tipa se portó cual verdulera, gritándonos y amenizándonos delante de los otros huéspedes que hacían su check out, definitivamente no es una persona apta para tratar con humanos, no conoce de decencia menos de atención al cliente. Se supone que en una recepción debe estar una persona eficiente y respetuosa, pero esta señora no tiene un ápice de decencia ni de educación. Bueno por otro lado quiero hacer un reconocimiento especial a la chica encargada del restaurante Dyana quien si debería estar en un cargo como recepción ya que es la persona más decente y amable, siempre pendiente de todo y con todo su carisma se lleva mi 10/10, este si es personal de calidad, igual para Carlos él botones quien está colmado de amabilidad y eficiencia. Les recomiendo ser más eficientes en proporcionar. A sus clientes varias alternativas de pago, en un domingo no había nadie que habilitara un link de pago ni quien vigilara l seguridad del hotel

Bueno, bonito, y barato (para un hotel en Usaquén.) Return stay, this time we got a very nice room with a more spacious bathroom where nothing was broken, and a cute fireplace! So, rooms vary in quality. The rooms have refrigerators, but no microwave, and unfortunately the hotel staff will not heat up food for you. There is a "fitness center" on the top floor but it only has two cardio machines and no weights. The Turkish sauna is nice, though. This top floor was dirty at the time, possibly going through renovations.

服務很好，乾淨衞生

I have to change my first opinion, the first time I took this place in October was completely different to my las, I took on November for second time and everything was in a kindness environment till the check out, in the reception was this person Sandra, and she informed me the payment was not done, when I arrived in the hotel the first thing I asked was if they have charged the payment to the card and he said the only one thing I had to pay there was the taxes so o did it, they had 4 day to say they hadn’t charged the payment and never did it. But in the checkout this person insulted me in front of the other costumers and also she threatened me in front of everyone when I was offering her the option to give me a link to do the payment with another card because I hadn’t that physically. Btw How is it possible that they don't have a responsible person on Sunday? Sandra is vulgar, unprofessional, rude and really not suitable for a position, where you supposed to have the most efficient and respectful person, I was seriously disappointed. But in a good way want to say thank you to Daiana the person in charge of restaurant, she’s amazing and so professional and sweet, and Carlos the botones who was a kindness example, they are the real people who deserve be the hotel’s face.

Despite everything the agent could say, my experience was good, they received me with kindness and were very helpful at all times, the room I had was on the second floor but I was calm the entire time, the breakfast was very varied and Delicious, the staff tries to serve with great kindness, it has a cardio area and a Turkish bath, I did like it and I will return soon, the only thing is that they do not have constant security service, but nothing bad happened.

I have seen quite a lot over the past decades, but this must be the worst hotel I have stayed at and this is primarily due to its management. But first: a simple hotel in very good location, but with thin walls and in an increasingly deteriorating state. Staff is generally very helpful and nice. Breakfast offering very basic! Main problem: management wants to recover Covid losses by charging damages to guests without proof that they have been caused by them. In our case, the cover glass for the desk had a small piece missing at the edge and we were told that we had caused this and had to pay for it! Obviously, we did not check the room for such minor damages when checking in (at the end who treats a hotel room like a used car and checks for scratches in the whole room?). When my wife talked to the responsible manager by phone (who refused to talk to us in person), he mentioned directly that the hotel had to recover Covid losses as reason for why we were charged for this 'damage'. When my wife insisted that we were not responsible for the 'damage', he blackmailed us, saying that the staff would then have to cover the cost of a new glass. Certainly the most unpleasant experience I have ever had in any hotel in the world.