Residence Inn Boise West

I stayed at this hotel in late October for 5-nights. Without exaggeration, this was the WORST Residence Inn I have ever stayed in (and I have stayed in a huge number of Marriott properties). I DO NOT RECOMMEND THIS HOTEL. I found the Boise West Residence Inn, which is practically on the shoulder of Interstate 184 (Boise Connector)…to be worn, dirty and in desperate need of a remodel. It’s so close to the interstate that you can hear and feel traffic. That’s all nothing compared to how poorly the hotel is managed. They intentionally tried to charge me $565.00 more than what my corporate rate was confirmed at without saying a single word to me. Shameful deceit! Were they thinking I was not going to look at my bill? Even after I showed them the INTENTIONAL OVERBILL, they refused to change it. I had even shown them my confirmation information and identification. The general manager (Cheri Anderson), assistant general manager (Sarita Nowell) and front desk personnel (Sierra) were all involved in trying to over-charge me (they used the most expensive rack-rate that was double the corporate rate confirmed). I even had Marriott’s corporate team involved because of the INTENTIONAL OVER-BILLING which took hours. I'm supposedly Marriott's top tier Bonvoy status. So, if it's happening to me, I have to think this Residence Inn is doing it to other people too. The staff at the Boise West Residence Inn is no better than a conniving thief in my book. They did not even apologize after being forced to change my rate back. Scumbags! My advice: Stay away from this property. There are plenty of other choices that are much newer and won’t try to steal.

We’re through Boise twice a year celebrating retirements by non-stop travels and we can’t wait to get to our favorite Residence Inn. Sure, they all look the same but it’s incredible staffers like Sara and Vicki (and so many others) that make this RI stand out above all the others. You also might enjoy the afternoon cookies (not the kind out of a plastic bag, you’ll see). Breakfast has it all, from scrambled eggs to sausage and potatoes. There are yogurts, individual 2% and fat-free milks, bagels and toasts, Nutella, an array of chopped condiments for your cereal or oatmeal and the friendly “Breakfast Lady” will make your day with her warm welcome to all. Fitness room has machines and free weights, even a scale. The indoor pool is massive and there are towels galore. Lighted parking surrounds the 4-story property so you are close to your room wherever you park. Two elevators, super-fast. The only drawback — and it’s the same each time we visit — is we have to leave. As always nicely done, GM Cheri!

A person, mexican, who identified themself as the assistant manager, was very rude from the get go. Was very insistent that I had no business being there because I was not a guest BUT had a meeting with the general manager, whom I had already checked in with. This person then continued to harass me and call me foul names -- calling me sir when I am female. I don't know what people in their country look like, but here in America you do not refer to a woman as a sir.