Sailim Lake View Mountain No. 1 Courtyard

Helpful staff from checking in & out. Courteous front office & dining staff.

The location of this hotel is right next to the ever famous Lake Rayhem. This is more like a boutique hotel with an excellent butler service satisfying your almost every needs. The reception was friendly and as they prepare your registration and room, they serve you with high tea. Excellent coffee with cakes and cookies and fresh fruits too. The manager, Mr. Su took special attention to all his customers looking into our additional needs which was immediately fulfilled within the hours. This is what is so lacking in this area here in China whereby the management take pride in their satisfaction of their customers. They will call to find out if you need them to doggy bag the breakfast for you when they don't find you there and they serve you with a good night milk before you hit the sack. All these fine details required lots of diligent works. This is one place I can see hardworking employees when compared to our places in Xinjiang. Pretty sure they will get lots of satisfying and returning customers.

Good customer service and very clean

真的是我住過最好的酒店！服務太到位了，特別貼心，有熱熱的睡前牛奶和薑茶，還有平常的現磨咖啡和清茶，每個服務人員態度都特別好，主動提行李送水果還有離店前幫我們颳去前一夜車窗上的大雪。早餐尤其尤其尤其尤其好吃！比外面連鎖酒店的味道強了數倍！真的是用心在對待每一位客人！ （忘拍房間了，門口的雪人特別可愛！）

酒店位置離遊客中心僅10分鐘步行，能看到一點雪山。房間很有特色，精巧且五臟俱全，地暖+空調雙管齊下，即便室外寒風凜冽，室內也温暖如春，被褥柔軟蓬鬆，衞生打理得也很乾凈，乾濕分離的衞生間熱水秒出。餐飲也很美味。 酒店的工作人員們的服務堪稱寶藏👏👏👏，從入住時主動幫忙提行李，到耐心解答景區遊玩路線，還會貼心贈送新疆乾果和伴手禮，淳樸熱情的態度讓人倍感親切。👍

服務態度特別特別好，上下樓特別主動幫忙搬運行李，還送到車上，還贈送了水果咖啡薑茶。服務態度甚至比很多五星酒店還要好。位置就在景區外面，之前本來想住湖邊的星空房，入住後一點都不後悔，天黑後湖邊也沒啥可看的，而且冬天天亮很晚，住這裏也一點兒不影響進去看日出。 尤其要吹他們家的餐廳！！是本次來新疆吃的最滿意的一頓！！強烈安利大盤雞！