Gästanvändare
4 juli 2023
We were really looking forward to this experience but were really disappointed staying here. The staff really let this place down. We were greeted by a lady at reception, with long black hair. She was abrupt, blunt and unfriendly. It was clear that we wouldn't be able to use the bar or restaurant when we arrived at 7.30pm, as they were shut and all the lights off. After she checked us in, the lady disappeared. We were not asked if we were hungry, or would like a drink. Breakfast is served at 9am, whether you like it or not. We were disappointed with the offerings. Scrambled eggs and warm bread were lovely, but the offering of very poor quality processed hot dog sausages and some meat slices was surprising given the price of the hotel. We were made to feel really unwelcome at breakfast. The same lady who had checked us in was serving, and we felt really uncomfortable and almost like she was annoyed or in a bad mood. She was so unapproachable we didn't even feel comfortable asking her to clarify the yogurt/sour cream offerings. The hotel itself is a beautifully restored property by the river. Its quiet and you can hear the birds. It's located just a few metres from Bolnisi Old German Town, and near The Brothers' Cellar, which is a fabulous tiny vineyard, family run that also has lovely food if you visit as part of a tour. The AC in the hotel didn't work, and the rooms are very hot in summer. They only have very small windows and no curtains, meaning the rooms are quite light at night, and there is little air flow. It was too hot for us to sleep, and it took us until around 2am to finally sleep. The pillows, although always a personal preference, were unusable for us, and we ended up using our own jumpers to sleep on. This was our first night of our honeymoon, and we were disappointed. We wouldn't recommend unless there were staff changes. A smile and a good morning go a long way.
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