Living Hotel Kanzler

乾淨衞生，不不交通便利，早餐豐富！

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I had a Super bad experience! There is nothing nice to say about that horrible place! There was a very bad smell both in the corridor and the room! My room was on underground floor and there was no logic in numbering the floors! I was pregnant and I had to stay underground!!!!! The room door was stuck for more than 3 times during my 3 night stay! Someone else’s individual booking cancellation fee was put on other individual’s room, which is insane!!!! And the face of the person on reception was so ignorant that I cannot explain! The hotel’s location is quite bad, as you have to spend a lot of time to get to the center! Avoid this place!

It is already the second time that I stayed in the Living Hotel Kanzler in Bonn and in both cases I enjoyed it. I love walking and this hotel has an excellent location from which everything is so close: be it a historic center, bus/train station, a promenade along the river, my business partner locations... I also appreciate that each room has a fridge, a kettle, a coffee-maker. Or that there is also a table that I can use when I need to work. I do not need to say that rooms are spacious and clean and that the hotel personnel is very friendly and supportive.

Highly unpleasant experience mainly because of a unfriendly, disrespectful and condescending service. You get the impression that this is a place where the management only cares about making as much money out of their customers as fast as possible. There is zero investment in the hotel. I have never seen such disgustingly stained carpets and smelly old rooms. We had to go like 10 times to the reception as our door lock was not working. Be prepared to receive highly abused calls from the reception if you happen to leave your rooms 10 minutes late at check out. I feel ashamed being German considering what foreign visitors will think of German hospitality after staying in this place.

Excellent location, close to public transportation and a short walk to the UN campus and to the downtown. The room was very spacious and I even had a lovely little terrace. The hotel was very clean and the staff was incredibly friendly and helpful.