Pidders
17 april 2024
The holiday started off great but we were then confronted with an issue regarding a stain on the bedsheets, we could not figure out where the bluish black colour had come from as nothing in the room or our belongings resembled this.
Following this we had just had the room cleaned and there was a member of staff in our room, please look at the pictures to see what we found, this was one bed 4 pillows a pool towel and a bathroom floor mat, note the same colour stains on the new sheets and the bath towel.
I spoke to reception they said they would speak with the manager, we recieved a note giving a free massage but as it was dinner time and our last night we wanted to be out.
Later that night i met the manager Jalal Qneibi we discussed the matter and he was appalled, after he had a while to think he offered us a free weekend in one of 3 hotels which i thought was very generous.
He asked me to email him to confirm so when i returned i sent a message only for it to fail, i have tried 5 times to 3 different emails and even tried to call him to no avail.
Please check your linen and room and if there is anything at all not quite right i would advise you to immediately let the staff know so they don't try blame you.
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