Movenpick Resort & Spa Boracay recensioner

Mövenpick Review We are staying at the hotel for the third time, and unfortunately, both the hotel itself and especially the service have significantly deteriorated. Key points: 1)The roof in our room was leaking. When it rained at night, water started dripping directly onto the bed from the ceiling. We had to visit the reception three times before someone addressed the issue. Moreover, there were no apologies or offers to change rooms. Apparently, this is now considered normal for this hotel. 2)The refrigerator did not work. It took us three days to get it replaced, and the staff tried to convince us that everything was supposed to be like that. 3) A two-meter palm branch fell near our child. Fortunately, he was under an umbrella and was unharmed. Again, nobody apologized, asked if any help was needed, or checked if we sustained any injuries. The only thing the staff seems interested in is money. We booked a rate with paid breakfast for the child, and they never forgot to bring the bill each time. However, when the child decided to sleep in one morning, they called several times to ask why they didn't receive payment. Additionally, here’s a list of other negative aspects: 1)Beach and pool loungers need to be claimed around 6 am. The staff does nothing to prevent people from reserving them with towels for the entire day. 2)The towel card system. Yes, previously the towels were poor quality and needed frequent replacement, but it's unclear why such a system reminiscent of Turkish 3-star hotels has been implemented. Staff often can't find your card, leading to queues and conflicts. 3)Breakfast is very weak. There are always long lines at the main restaurant. We accidentally discovered there's another restaurant available, which is strange since the staff doesn't share this information. 4)The pool is poorly maintained, and its lighting is in disrepair. 5)Overall, both the grounds and the rooms are cleaned inadequately. A soda can lay next to our umbrella for several days without being picked up. In the room, they didn’t even mop the floor—our feet were constantly dirty. Once, we wiped the floor with a towel, and it turned completely black. 6)The bathroom fixtures in the room are unsatisfactory—a leaky bidet shower left a puddle every time. Initially, the housekeeper would wipe it up, then she stopped, seemingly unable to report the problem. By that point, we lacked the energy to deal with it anymore. 7)Drinks at breakfast are chargeable, including espresso and cappuccino. Among the remaining free options, tea is the only drinkable choice. Most guests agreed that the juices were undrinkable. In summary, while the location is excellent and the hotel used to be decent, it has noticeably declined and now looks quite subpar, definitely not up to five-star standards.