Henann Lagoon Resort

They were nice, respectful, and helpful while we were still checked in but once we checked out, that hospitality completely disappeared. We got stranded in Boracay and had to check out right in the middle of a typhoon. Unfortunately, the staff refused to even lend my boyfriend an umbrella for a few minutes so we could safely get to our transport. To make things worse, I wasn’t feeling well and had started to develop a fever. Let’s be honest, Hennan is not a budget hotel. You expect a certain level of service and compassion, even after you checked out especially in extreme weather conditions. It was disappointing and frustrating to feel like the care and courtesy we received only applied while we were still paying guests. After checkout, it felt like we didn’t matter at all. For the price you pay, I expected better treatment at the very least, a bit of kindness and understanding during such a difficult situation. Sadly, this experience left me feeling robbed and deeply disappointed.

Very good service. Location is great since there is nearby clinic which we badly needed during our stay.

We recently stayed at Henan Regency and Lagoon Hotel and had a wonderful experience. The staff were warm, accommodating, and always ready to assist with anything I needed. The room was clean, comfortable, and well-maintained — exactly what you hope for after a long day. I also loved the relaxing ambiance of the hotel. The facilities were well-kept, and everything felt organized and welcoming. The location was convenient, making it easy to get around. Overall, my stay was smooth, pleasant, and definitely worth recommending. I would happily return on my next visit.

The hotel is very beautiful we had a wonderful time staying here! The staff were very accommodating and quick to respond to our needs. The breakfast buffet was so delicious, and they even surprised us with anniversary sweets, which made our stay extra special. We’ll definitely book again on our next trip! 💕✨

Always a vacation mode staying here at henann's. Will definitely be back.

⭐️⭐️⭐️ (3 out of 5 stars) We stayed at Boracay Haven Laguna and overall had a good experience. The pools were fantastic, the breakfast was great, and the staff — especially the massage team — were always friendly and helpful. Unfortunately, there were a few issues that left me disappointed. On our first day, we didn’t have hot water, and when I used the kettle, it leaked and ended up burning my hand. I mentioned it to the front desk before heading out for dinner, but later that evening, we heard laughter coming from the same area. I asked if they were laughing about my situation — they said no, it was about another guest — but the timing made the experience uncomfortable. I was also surprised that no one seemed to take the safety issue seriously, especially since I had my 4-year-old with me. To make things worse, even the bucket of ice we were given was leaking. Despite that, most of the staff were wonderful, and the facilities were lovely. It’s a nice place overall, but that one incident left a bad impression — so I probably wouldn’t stay there again.