Henann Crystal Sands Resort

Nice place , but very noisy , there own electric plant is causing permanent disturbing noise at the whole resort and on top of that next door there are constructing works of a new hotel ! Breakfast and dinner are excellent and the beach is very nice in front

We had an amazing time at Henann Crystal Sands! The location is perfect - just a few steps away from the beach and it was easy to get to restaurant, shops, and everything else we needed. The staff were super friendly, respectful and helpful throughout our stay. The rooms were also great - very clean and comfortable. Special shoutout to Ronald and Robert from Sapphire Restaurant - they were absolutely fantastic! Overall, we had a wonderful stay and would definitely come back. Highly recommended if you’re planning a trip to Boracay! 😊😊👏🏻👏🏻

The resort is very good of course. But here’s my complaint … In our first night at the resort I got very sick and my wife and I (celebrating our 39th anniversary) had to be rushed back to Manila the next day for an emergency operation. The Hotel was very aware of my situation. When we left, we asked if we could have some credit for our remaining two nights. They told us it was up to the booking agency, so we would have to talk to TRIP. So we did. That turned out to be untrue. Trip said that had to ask Hennon Resorts! So they did. But the resort said no refund or credit possible. The agents of TRIP were very accommodating and tried TWICE to help with a credit or refund. At the end of the day it was Hennan who didn’t care about our circumstances. While we do understand policies, we also are business people, and we understand caring about your customers too. It seems to us that the Henan resort management cares about just one thing… getting your money. They got paid for the room which we did not use for two nights; it would’ve been perfectly appropriate the credit us two nights, and invite us back. Kudos to TRIP for giving us some credit points (over $100 worth) in our account to reserve a room of our choosing in the future as a consolation.