Volubilis Luxury Guest House

I did not end up staying at Volubiis Guest House and perhaps that was a good thing. My husband and I booked in early January, but changed our plans a week or so later. I asked for a refund. I had given the place a full 1000 plus dollars on my major credit card. After many promises of a refund coming it did not. I had to file a dispute with my credit card. Mr. Bernardi, at Volubis, claimed it was the fault of Stripe, which is a payment processing place. I contacted Stripe, and this was not so. Luckily my credit card company figured out that this was shady and finally, Bernardi, allowed or legitimized to his bank I was due a refund. It took two months and lots of mistruths, via emails from Volubis Guest House. Also, I tried calling the guest house, but the owner would not answer my calls, but did answer the call from Bordeaux Chamber of Commerce who contacted him on my behalf. He also told them wrong info. Sad, the place looked good as per photos on line. Beware!

Excellent week-end passé dans cette maison, très bien placée à deux pas du centre ville grâce au tramway à proximité. Commerces et restaurants de qualité à 5’. L’accueil était excellent, très belle décoration, des chambres très confortables, bref en tout point un superbe séjour que je conseille à toutes celles et ceux qui souhaitent découvrir Bordeaux.

Emplacement magique a proximité immédiate du tram c , quartier des Chartrons au top Maginifique déco en partie provenant du Maroc Literie incroyable Équipement tout confort On se sens comme à la maison le proprio fait que nous nous sentions a l aise

Hice una reserva que posteriormente cancelé en tiempo y forma. Tuve que enviar tres correos solicitando la cancelación, y finalmente me respondieron y dijeron que me reembolsarían el importe abonado. Dos meses más tarde, aún no me habían hecho el reembolso. Tuve que escribir seis correos más, llamar por teléfono, dejar mensaje en el buzón de voz. Finalmente me volvieron a contestar que me lo reintegraban inmediatamente y pasó una semana hasta que lo hicieron. Ha sido una pesadilla conseguir la devolución, no contestaban nunca a mis mensajes, la sensación de impotencia fue total.