Hôtel Burdigala by Inwood Hotels recensioner

Svar från boendet: Dear guests, Thank you very much for taking the time to share your thoughts with us. We are very sorry to hear that your stay did not meet your expectations and we sincerely apologise for the inconvenience. With regard to the hot water problem, we fully understand that this affected your comfort and we are deeply sorry. Although unexpected incidents, such as a breakdown in the heating system, may occur, we will do our very best to remedy the situation as quickly as possible and offer you appropriate solutions. As for the problem with the telephone in the room, we regret that it did not work properly. This is a situation that should not occur and we apologise for the inconvenience. After your departure, our technical team checked the phone and found that it had simply been discharged, as it had not been returned to its base. Please be assured that we are continuing to work actively to improve our services in order to guarantee our guests a most enjoyable stay. We look forward to welcoming you back and providing you with an experience that fully meets your expectations. Kind regards, The Hotel Burdigala team

Svar från boendet: Dear Madam, Dear Sir, Thank you very much for your comment and your interest in Hotel Burdigala***** by Inwood Hotels. We are delighted that you enjoyed our newly renovated lifestyle hotel and that your stay went very well as we work every day to provide you with a unique experience. We'll be sure to pass on your compliments to all our teams, as nice comments like yours add value to their work and encourage them to always be at our guests' disposal, so that they have lasting memories of their stay. We hope to see you again during your next stay in our region, and wish you a pleasant evening. Please do not hesitate to contact us should you require any further information. Kindest Regards from Emilie, General Manager

Svar från boendet: Thank you so much for your wonderful feedback! We are really pleased that you had such a good time with us. It's a real pleasure to know that our team made your stay so special. Indeed, we give our best every day to offer an unparalleled experience. We are delighted that you found your room both comfortable and convenient, and that you were able to relax in it after your days sightseeing. We recently reopened the Burdigala Hotel, and we are proud to offer rooms where you can truly feel at home. We hope that next time you will have the opportunity to try our restaurant. Please don't hesitate, when making your next reservation, to let us know if you would like to dine at Madame B restaurant. Our reception team would be happy to make the reservation for you. We look forward to welcoming you again soon, Warm regards, The Burdigala Team

Svar från boendet: Thank you for choosing our hotel to celebrate such a special occasion. We’re delighted to hear that you enjoyed your stay, from our convenient location to the comfort of our rooms. For your next reservation, please let us know if you're celebrating a special event. It will be our pleasure to make your stay even more special. We look forward to welcoming you and your family back for another unforgettable visit soon. Kind regards, The Burdigala Hotel Team

Svar från boendet: Dear Klaus, We are pleased to receive your feedback following your stay. Indeed, the opinions of our customers are extremely important to us so that we can improve on a daily basis. With regard to your experience, I would like to add a few explanations: The check in time has been set at 16:00 is the maximum time at which we can give the rooms. This time has been set in order to take particular care in preparing the rooms. It is not uncommon for guests to check in before this time, in which case, if the room is not yet ready, we are happy to take care of your luggage that we bring to your room. A city map with several options is provided by our reception team. As well, we can call you as soon as the room is ready. With regard to the pre-authorisation made on arrival, this is a guarantee for us in the event of non-payment. This amout is blocked and released on the day of departure. Please do not hesitate to contact us with any other queries you may have. We will be happy to answer them. Best regards, The Burdigala team