Hôtel Burdigala by Inwood Hotels recensioner

Svar från boendet: Dear guests, Thank you very much for taking the time to share your thoughts with us. We are very sorry to hear that your stay did not meet your expectations and we sincerely apologise for the inconvenience. With regard to the hot water problem, we fully understand that this affected your comfort and we are deeply sorry. Although unexpected incidents, such as a breakdown in the heating system, may occur, we will do our very best to remedy the situation as quickly as possible and offer you appropriate solutions. As for the problem with the telephone in the room, we regret that it did not work properly. This is a situation that should not occur and we apologise for the inconvenience. After your departure, our technical team checked the phone and found that it had simply been discharged, as it had not been returned to its base. Please be assured that we are continuing to work actively to improve our services in order to guarantee our guests a most enjoyable stay. We look forward to welcoming you back and providing you with an experience that fully meets your expectations. Kind regards, The Hotel Burdigala team

Svar från boendet: Dear Brenda, What a pleasure to read your message! We are delighted to have been able to make your stay so enjoyable. Don't hesitate to push the door open again for your next trip in Bordeaux... it will always be wide open to you! We hope to see you soon, Reception - Hotel Burdigala

Svar från boendet: Thank you very much for your wonderful feedback! The fact that you very rarely give 5 stars makes your opinion all the more precious. It is a real reward for our teams who work day and night to offer you an ever more exceptional service. We look forward to welcoming you back soon. Best regards, The Burdigala Team