Hotel Yastrebets Wellness & Spa

Ideally placed next to the slopes in the forest to stop of a drink or lunch but really spoilt by loud music blasting out - why do these places do it. I am sure that the music is not for the customers - more likely the staff. You would be better going along another 2/300 m to the Finish Line which is also in a lovely position and no loud music to spoilt the atmosphere

Winter holidays with children. Only negative. Lots of people, and zero adjustments. The sauna is open until 9 o'clock and of course after skiing it is packed, and after dinner it is closed. The pool and sauna close early. The hotel is on the mountain and THERE IS JUST NOWHERE TO EAT The room service closes BEFORE 22.00 Teenagers, children who do not go to bed early, there is simply nowhere to eat. NOWHERE A hotel with a high price??

As a family of 5 we just came back from holidays. As we checked in, staff hasn't explained anything properly, wasn't very friendly. We stayed in the chalet which was good and clean. At the breakfast restaurant, no one is smiling, every staff is very grumpy. We had a feeling that we need to leave breakfast ASAP. Even kids have noticed that feeling. In the evening for the dinner, no one has welcomed us, just walk in and sit where you can, staff wouldn't care to move towards us. NO ONE UNDERSTANDS ENGLISH. Few times they have brought wrong food orders. But we didn't know what to do as there is no one could communicate with us. They have brought 2 days in a row not cooked at all burger meat for our kids, and we're not happy with our opinion. They assume it's the way meat supposed to be done. Bar staff wouldn't acknowledge you at all. Not even when we were passing by infront of them. Not a welcomed feeling. Once our daughter has been kicked out from the kids play room because she cough couple of times. As one parent wasn't happy for his son to be in the same room with ill person. SO STUPID. Our daughter hasn't even played there once. The lifeguard at the swimming pool wasn't doing anything at all, just relaxing on the sunbed and drinking tea all the time. I wounder why there was never tea available for the clients. When we checked out, they made us pay for our 5 years old daughter stay. No where in the world you have to pay for that age. WE WOULD NEVER COME BACK TO THAT HOTEL AGAIN. MANAGEMENT SEEMS LIKE DON'T CARE WHAT IS HAPPENING . VERY RUDE STAFF. VERY UNCOMFORTABLE.

We stopped off here to eat after skiing down Yastrabets 3, the food was great and it had a great atmosphere. I’d definitely go back if we were in Borovets again. It was awesome being able to see the slope and the club sandwich was delicious and huge!

Fantastic place. It was my first time in Bulgaria and I didn’t know what to expect. The food was great . The stuff at the hotel was friendly and always ready to help Cabins we stayed at were clean and really felt like being home. I am definitely coming back !

Exellent food and beautiful surroundings. The spa is truly amazing! I went there for a work trip and felt very refreshed afterwards. The staff is very good and accomodating. I very much reccomend this spot for both business trip and for going skiing and relaxing with friends and family.