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Verifierade recensioner
Läge och interiör4.3
Bekvämligheter4.3
Service4.3
Renlighet4.2
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Cynthia Tsang
Rum Standard med 2 queen size-sängar
Bodde på juni 2024
Familj
4 recension
5.0/5
Enastående
Publicerades 1 aug. 2024
Spacious room with 2 queen beds good for 4 adults. Excellent location and very good service, with daily complimentary coffee and wine at the lobby. The only area to improve is water coming out from the shower a bit weak.
Översätt
Gästanvändare
Bodde på dec. 2022
Familj
1 recension
4.2/5
Mycket bra
Publicerades 1 feb. 2023
I booked the Kimpton Nine Zero hotel and apparently it was bought out about 10 days ago with no notice from Trip.com; but the staff are apparently the same during the transition so it was a bit insane that I pre-paid this stay on Ctrip and was immediately charged the full amount AGAIN of my stay at pre-check-in (not even room ready yet check-in) then charged the ENTIRE STAY again at 6pm on day of check-out even though I checked out at 7am that day and was reassured yet again all my charges would "fall off" and I would NOT be charged again. So this stay ended up costing me $1500 frozen in my account at one point for a $425 stay that was prepaid. The front office could definitely use some improvements as most people don't have an extra $1000 lying around to have frozen for no reason :(