Norfolk Royale Hotel

Breakfast service very disappointing

La chambre est propre, l'hôtel typiquement anglais mais le service laisse à désirer...Les jeunes réceptionnistes, rien à dire, courtois mais une réceptionniste nous a traité comme des bandits qui viennent volé...alors que nous etions en costumes...elle a compris très vite son erreur quand on lui a dit que nous logeons dans l'hôtel et que c'était normal de visiter et de chercher la psicine, le fitness... Et le check out...ne m'en parlez pas....heureusement que la jeune receptionniste a rattrapé l'erreur de son collègue...je trouve impersonnel... Pour la chambre, pour un 4 etoiles, il est où le frigo?

This hotel is old might be older than Bournemouth itself and full of OAP which is not a problem but that’s who they cater for Bed was good bathroom good scaffolding not so good We stayed ten days later we had two parking charge notices £100’each two cars rang hotel nothing to do with us They have a under ground car park not managed by them which they told me when I rang to complain machine which is clever not to register car in entry then you end up paying the wrong fee and then you get the fine for over staying very clever never stay here again customers be careful rip off and no help when I rang to complain.

Lovely room ( slightly tired looking ) but overall the staff were lovely and would definitely stay again.

Great location just a few little quirks Check in was slow as no one available but he was lovely when arruved. Check out lady coukdve had more of a personality. Shame that scaffolding was being put up so no lay in. Great location though, clean room. Shame couldnt book hot tub and pool as night manager was unhelpful.

Hotel is having a refit at the moment, not a big problem . Hotels in need of a general overhaul, bits and pieces need doing in and around the rooms. Breakfast was ok.