No5 Durley Road - Contemporary Serviced Rooms and Suites

This has been one of the worst hotels I’ve stayed at. I currently live in the studio and found bed bugs. The owner tried to blame it on me and wants me to pay for the treatment, but look at the mattress and you be the judge of it. Nothing is ever fixed around here. There are cracks on the wall, the floor heating stopped working last year and I spent the entire winter without it. They gave me a portable one but it didn’t warm up the place like the floor heating. The carpet wasn’t cleaned before I moved in. The staff is rude at times and I’m trapped here until the bed bugs are sorted, because I don’t want to risk taking them with me to the next place. I’m mentally and emotionally exhausted with all this. It’s a nightmare and to top it all I’m being charged £950 monthly 😭😭😭😭

I had a wonderful and peaceful stay. No issues. Had a late check in which I had previously told the hotel about. The owner was very helpful with getting me checked in to my room over the phone. It might have been because it was a week day, but the hotel was nice and quiet, and I had one of the most peaceful sleeps I’ve ever had at a hotel. Rooms lovely, clean and well presented, although room space was a little small (not a big deal for me personally). Bed comfy. I loved the view to the garden. 5 min walk to nearby takeaways and restaurants. Would definitely stay again!

Somehow we ended up in the ‘studio’. I’d have been a bit disappointed by the standard if it was an Airbnb but as it was meant to be a hotel I was just confused. It was nothing like a hotel. You couldn’t stand up in the bedroom. Appreciate there was a picture but it doesn’t show the perspective that you can literally only stand straight in the very centre of the room. The shower and toilet were separate and downstairs in the ‘kitchen’ area. There wasn’t a handrail on the stairs. The window was a skylight so no view. There wasn’t a hairdryer. There wasn’t a wardrobe - just a crappy clothes rail. The crockery was almost non-existent. They didn’t provide a tea towel and when I asked I was given a dishcloth. There was a scouring sponge for washing up but it was old and manky. I mean, they cost like 10p each and they couldn’t stretch to a new one? The microwave was from the ark. The bedside light didn’t work and despite them replacing the bulb it still didn’t work. The table upstairs was so wobbly we daren’t put anything on it. The carpet was dirty. It was just really strange it was sold as a hotel room when it clearly isn’t. There were some positives - The bed was comfortable. And we had a great time but that was despite the accommodation. It just shouldn’t be sold as a hotel room because it isn’t. It’s behind and above a garage at the end of the car park next to the dustbins. Nice

I stayed in a triple room with 2 friends. We had a superking bed and a fold out bed, both beds were comfortable, with plenty of space. The room was very well equipped with a kettle, a coffee machine, a microwave and a fridge (big enough for a full size bottle of wine) in our room, along with wine & champagne glasses, cups, plates, cutlery, coffee, tea & hot chocolate. There was also aircon, a TV and a hairdryer. There was a wardrobe with sliding mirrored doors with an iron and ironing board. The shower was hot with decent pressure and the towels were large and fluffy. The decor was nice with what felt like good quality furniture, fixtures & fittings. The location was good, about 10-15 mins walk from Bournemouth Pier. The hotel has a lovely garden where we sat with a bottle of fizz before going out to celebrate my friend’s birthday. I would definitely stay here again if I visit Bournemouth.

Stayed here as a base for a couple of nights as went to see Jack Whitehall at the BIC as a birthday present from my husband. When we arrived and checked in we were expecting a large room with an en suite as paid a bit extra but told we were staying in the converted garage at the end of the drive so didn't see any of the hotel! The location was good and the staff were friendly but that was about it. Overpriced for what it was. Absolute joke. Tiny little area downstairs to make a drink. Tiny shower and toilet with cheap table right next to the toilet. Very hygienic! Upstairs is a double bed with one skylight. No room again to move as there is another table right in the way. You have to crouch all the time or you end up banging your head. We definitely won't be going back. My tip to other people - avoid at all costs!!

No5 Durley Road ticked all the boxes for us... something reasonably priced for a short weekend away, free parking and in close, walkable, proximity to the town center. Staff were all friendly and helpful and allowed us to park our car free of charge both prior to check-in and a few hours after checking out which was a great help. Rooms were clean and well equipped and had seemingly recently been refurbished. Perhaps its something they do not offer but we didn't have a room refresh during our stay, no big deal but thought it worth mentioning. There was a nice small garden area ta the front as well and we found the area to be fairly quiet both day and night. Would stay again