Gästanvändare
8 juni 2023
I received a warm welcome from Inka and she was very friendly. It’s very hard to find the correct star rating for this hotel, a low score is certainly not reflective of the staff. However, I find I can’t be too generous either. Having booked well in advance, I was very surprised to receive a call 2 days before my stay informing me that the kitchens would now be closed on Monday and Tuesday ( I was overnighting Monday night) so there would be no food available the evening I arrived and no hot breakfast either. I did get the price of breakfast refunded but was not entirely happy as I was going to have to go in search of food following an incredibly long day. Unfortunately, it seems most of the Cotswolds choose to close Monday nights. On booking I was also told that the only room available was the signature feature room at higher cost - although they may have had cancellations, only 3 out of the 5 bedrooms were in use so I feel I was mislead and overcharged. The room had a nice style but the paintwork was damaged and tatty. The facilities were good, a decent coffee machine, tea bags, hot chocolate sachets and a kettle. There was a smart TV and a hair dryer. Although it was listed, there was no mini fridge or safe. The bathroom had both bath and shower and came complete with complimentary toiletries but there had been an obvious and damaging water leak from above and the bath side was hanging off. Not really what I was expecting from a feature room ( unless that is the feature) Both the bedroom and bathroom were very clean. I slept well as the bonus to the pub being closed was a very quiet night. Breakfast was a cold buffet, I can’t say I have had Rice Krispies since I was a child but it was the only ‘grown up’ choice with the other being coco pops. There was plenty of bread to toast, yoghurt, croissants and pain au chocolate alongside cheese and ham. Hot drinks were from the machine behind the bar so did not feel plentiful, although that could have been my interpretation. As I said at the start, the staff were lovely but I really don’t think I would choose to stay again. Too expensive for what it was.
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