Gästanvändare
29 januari 2025
The manager Melanie was extremely rude to me. I have traveled all over the world and have never been treated the way she treated me. They made a mistake on the rate for the room I was staying in, I booked and paid, they checked me in, everything was fine but the next day she was trying to blame me for it, called me dishonest, demanded I paid the difference or leave. This was their mistake, I just wanted my money back and to cancel the rest of the booking but she wasn’t going to give it to me. They kept my belongings and called the police which was absolutely ridiculous and out of line, because I am a big male she implied to the police that she was in a threatening situation. I am dumbfounded that this happened and to think she is the manager. I am getting my money back thanks to the police but now never allowed to enter the premises again. Good job Queens Beach Tourist Village, if I was you I would get a new manager. I wouldn’t recommend anyone ever staying here, this is not how you run a business. Disgusting the way I was treated.
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